Mortgage Loan Assistant

Mortgage Loan Assistant I – First National Bank – Rapid City, SD

We are a family‑owned bank committed to providing exceptional service and innovative banking solutions while making a difference in the communities we serve. Our mission is to support the financial goals of individuals and businesses by offering a better banking experience. We value passion, commitment, leadership, and community.

• Passion:
  We have an unrelenting drive to be great. Quality service is our #1 priority.
• Commitment:
  We do not shy away from accountability. We together as a team embrace the spirit of service.
• Leadership:
  We are competitive leaders in our markets and a go‑to source for finance and lending.
• Community:
  We’re proud to support each other and our local communities. We win when our customers win.

Serves as a liaison between Loan Officers, Clients, and Processors to ensure all requirements are met to service client needs. This role is essential to the smooth operations of our Mortgage Lending team and includes both client interaction and back‑office work. The role does not take applications or conduct business as an MLO. The position is located in Rapid City, SD.

• Review 1003 forms to ensure all necessary fields are completed.
• Thoroughly complete file contacts.
• Review disclosure tracking to confirm disclosure dates match actual dates disclosed.
• Confirm residency years, employer years, cash to close, and other requirements.
• Contact agents to determine title or survey preferences.
• Request documents from 3rd parties such as realtors, insurance agents, CPAs.
• Ensure disclosures are mailed or electronically delivered within time parameters.
• Ensure required documentation is received in a timely manner and follow up as necessary.
• Follow up on appraisal assignments and title work to ensure timely return.
• Review lock, property address, county, loan amount, LTV, escrow waivers, rate, borrower names, and FICO scores; update as necessary during processing.
• Communicate and update the system to ensure tracking of all items for Processor, Loan Officer, and Closer.
• Ensure documents in the file are complete, all required pages are included, and are legible or executed.
• Place items in the unassigned folder for review by Processor.
• Submit a reviewed file to the Processor for completed review and preparation for underwriting.
• Provide regular updates to Loan Officers and Processors on the status of applications in progress.
• Monitor Loan Officer “pipelines” to ensure closing dates are met.
• Complete adverse processes for the Loan Officer within the system.
• Assist in preparation of closing and sales call reports.
• Other duties as assigned.

• 2+ years of experience in a processing or origination‑related role preferred.
• Preference given to candidates with administrative assistant background or mortgage experience.
• Associate’s degree preferred, but not required.
• Strong organization skills required.
• Working knowledge of Docu Sign or ability to learn the program.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation, Sick, and Holiday time
• Competitive 6% 401(k) match
• And more!

Candidate must pass a pre‑employment screening including credit history and criminal record check.

Entry level

Full‑time

Finance and Sales

Banking

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