Patient Access Representative | Hospital Admissions

Sanford Health is one of the largest and fastest‑growing not‑for‑profit health systems in the United States. We’re proud to offer many development and advancement opportunities to our nearly 50,000 members of the Sanford Family who are dedicated to the work of health and healing across our broad footprint.

Work Shift:

Day (United States of America)

Scheduled Weekly

Hours:

20

Salary Range: $16.25 - $23.00

No

Day shift 1pm - 5pm, Monday - Friday with rotating Saturday's from 7:00am-12:30pm

We are looking for someone who wants to be part of a team that strives to create a positive patient experience by creating a welcoming and safe environment for anyone who walks into our facility. This fast‑paced environment focuses on delivering high‑quality patient care. Candidates should be outgoing, able to multitask, detailed‑oriented, and have exceptional customer service skills. The primary duty will be surgical admissions;

other duties include communication with other departments, answering phones, and taking care of the needs of patients and their families.

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. As the first point of contact, you will have the opportunity to create a positive patient experience by providing a welcoming and safe environment, either on the phone or in the clinic.

Apply today to learn more about the opportunities available to grow your дана career at Sanford.

REGISTRATION

• Greet patients and verify demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is and capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co‑payments, pre‑payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate and schedule appointments to meet patient’s needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre‑authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi‑line phone
• May resolve work queue issues, manage recall and waitlists, and serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

High school diploma or equivalent preferred. Post‑secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months’ customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call or send an email to talent.