Guest Services - Overnight Security Lead

Job Title:

Security Lead Department:
Front Desk

Reports To:

Front Office Manager - Maintenance Manager
-Front Desk Staff on Duty, General Manager

Uniform:
Security attire, name badge

Position Overview

To ensure the safety of guests, employees, and the care of the building. Serve guest needs and handle guest complaints. Be fully knowledgeable of safety policies and procedures, emergency and evacuation procedures assuring staff and guest safety. Mostly overnight hours - 10PM to 7AM

Essential Functions:

• Patrols hotel and outside grounds and enforces safety and hotel policies and procedures.
• Fills out security reports neatly and completely.
• Delivers supplies to guest rooms.
• Handles noise complaints and takes proper procedures.
• Attends to light maintenance duties and cleaning up property.
• Maintains good relations with guests and visitors.
• Assists front desk when needed.
• Secures and closes pool area at designated time.
• Driver for Hotel Shuttle
• Other duties as assigned.

Other:

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meeting is required.

Upon employment, all employees are required to fully comply with Regency Hotel Management rules and regulations for the safe and effective operation of the hotel’s facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Qualifications:

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.

Education:

High School Diploma or GED required.

Experience:

Prior security experience preferred.

Must maintain neat and clean appearance and in uniform at all times.

• Must possess interpersonal skills. Should be friendly and outgoing.
• Must possess good communication skills and speak, write, and understand English
• Must have legible handwriting.
• Ability to exercise good judgment, is reliable and honest.
• CPR Certification preferred.
• Knowledge of life/safety policies and procedures required.

Physical Requirements:

• Ability to lift up to fifty lbs.
• Ability to walk upstairs and run

Property-Specific Requirements:

This job description may be changed and updated at any time.