IT ANALYST , II

This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required.

• Troubleshoot, diagnose, and resolve technical hardware, software, system, and network issues
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Provide technical guidance for technical training, including documenting step by step procedures when required
• Complete initial setups for new users in all enterprise systems including Active Directory and Enterprise resource planning (ERP) solutions
• Provide on call support
• Conduct maintenance on Servers and Server OS as part of the prescribed maintenance schedule
• Execute projects or sections of projects with higher level of supervision from senior analysts or management
• Maintain documentation for assigned areas of the environment

• Performs all duties of Analyst 1
• Design and execute projects or sections of projects with moderate guidance from senior analysts or management
• Independently troubleshoot and resolve system, server, enterprise application, and network issues of increased complexity
• Analyze existing systems and processes and develop solutions to improve efficiency in the areas of computer, software and account maintenance
• Coordinate system implementation projects through installation, testing, and final deployment.

• Associate’s degree in computer science, information technology, or related field preferred
• Four years of recent experience in systems, network, server, enterprise application, or related information technology administration and support

• Must meet all IT Analyst I requirements. In Addition:
• Five years of recent progressively responsible experience in systems, network, server, enterprise application, or related information technology administration and support, including experience troubleshooting systems and participating in technical projects.

• Experience with one or more of the following is preferred:
• Microsoft 365 System administration and architecture
• Microsoft Entra  Intune
• Microsoft SQL Server
• Microsoft Hyper-V or similar virtualization technologies
• Microsoft Active Directory
• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
• The employee is frequently required to sit; stoop, kneel, crouch, or crawl and talk or hear.
• The employee is occasionally required to climb or balance and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision and distance vision.