Restoration Manager

Move to the Black Hills with a $2000 relocation bonus!

Join a team that provides unlimited potential based on performance. At Service Master of the Black Hills, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. Service Master promotes personal and professional growth and strives to deliver exceptional customer service.

• Develops and regulates strategic planning
• Performs emergency on-call manager services per company policy
• Schedules a crew as required to close each potential lead
• Handles new customer inquiries and questions as a priority to provide service
• Makes follow up telephone calls to customers within 48 hours of job completion, plan to obtain a signed certificate of satisfaction if it is not in the file
• Transfers job files for billing within 72 hours of final job cost postings
• Investigates and resolves customers complaints with the support of the president, return all customer phone calls by the end of each business day
• Handles all aspects of fire/water or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, scheduling subcontracting services as needed, communicating each service phase with the customer
• Completes billing summary within ten days of the completion of a job to send for invoicing
• Assists with marketing and promotional activities as required
• Develops business and personal relationships with insurance industry personnel, including adjusters
• Assists with other duties and responsibilities as requested by the Regional Manager
• Perform interviews and conduct training to new technicians

• Excellent verbal and written communication skills
• Excellent organization and time management skills
• Effective team player

• Driver’s License
• Willing to travel 25% of the time

• Bachelor’s Degree in Business Management with 2–4 years of project/production management experience OR 3–6 years of project management experience

• Full‑time
• Schedule:
  
  10 hour shift, 8 hour shift, day shift, holidays, Monday to Friday, weekend availability
• Supplemental pay type:
  Commission pay
• Benefits: 401(k), 401(k) matching, Health savings account, Paid time off
• Compensation: $45,000.00 - $ per year