Service Coordinator

Position: Service Coordinator I

Service Coordinator I

Join to apply for the Service Coordinator I role at Common Bond Communities. The role is located at The Radiant site in Rapid City, South Dakota.

About Common Bond Communities

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It’s why we’re more than housing—we combine quality affordable homes with our on‑site Advantage Services—because we believe that all people can thrive with the right support and opportunities. Today, over 13,000 people—families, seniors, veterans, and people with disabilities and other barriers—call a Common Bond community “home.”

Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community.

Why Common Bond Communities?

• Work‑life balance
• Employee referral program
• Benefits based on eligibility:
  Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/LTD, Life insurance, and a variety of employee‑paid benefit options
• A respectful and growth‑oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

Salary Range: $22.66‑$24.07 Per Hour Essential Job Functions And Associated Tasks Provides Comprehensive Person‑Centered Coordination Services for Residents

• Conduct a strengths‑based assessment with residents; reassess regularly based on service plans.
• Utilize person‑centered planning to develop asset‑based service plans to address resident‑identified needs and goals.
• Link residents with community‑based services and resources and assist residents in mitigating barriers to accessing community‑based services and resources as needed.
• Respond to individual resident crises in consultation with supervisor.

Implement Integrated Housing and Services Model with 3‑Party Property Management Partners

• Collaborate with 3‑party property management partners to support resident housing stability.
• Provide lease education when appropriate for lease violations that are given by property management to support residents in getting back into good standing.

Empower Residents Across Community Engagement Continuum

• Inform residents of home base site(s) of important information and programming opportunities happening at their housing community through a monthly newsletter.
• Listen intentionally to residents, gathering ideas on programming and services they want to see.
• Involve residents in activities and programs taking place within their housing community.
• Collaborate with residents on the design of activities and programs taking place within their housing community.
• Empower residents to lead on issues they care about within their community.

Works as an Effective Team Member

• Model healthy team interactions with Zone team and others within department, property management partners, and other departments of Common Bond Communities.
• Participate effectively as a co‑equal member of a team of service coordinators with shared responsibility for supporting all residents.
• Actively participate in Advantage Services team meetings and promote collaborative problem‑solving and professional development.

Maintains Timely, Accurate, Complete, and Secure Resident Records

• Includes proficiency in ETO data systems.

Maintains Communication Flow and Functions as a Team Leader

• Follow through with own job responsibilities and assignments.
• Engage in constructive problem‑solving and conflict resolution.
• Provide information needed by other team members in a timely and effective manner.
• Give and receive feedback to and from supervisor and other team members.
• Utilize Microsoft 365 tools, including Teams and Outlook for written communication within the team.

Minimum Requirements

• High school diploma or equivalent.
• 0–2 years experience in social services or related field (internship or volunteer experience acceptable).
• Basic interpersonal, verbal, and written communication skills.
• Ability to work well in a team environment and follow instructions.
• Basic proficiency in Microsoft 365 and…