Deliver Americas Partner Management Supervisor, MedTech Supply Chain

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Professional

Raritan, New Jersey, United States of America

Johnson & Johnson Med Tech – Supply Chain is recruiting for a Deliver Americas Partner Management Supervisor, Med Tech Supply Chain, this hybrid Position is located in Raritan, NJ.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at

The Deliver Americas Partner Management Supervisor supports the execution of the regional governance model for external logistics partners across North America, including 3PLs, carriers, and other logistics providers.

This role focuses on driving consistent operational routines, monitoring partner performance, and supporting issue resolution and continuous improvement activities across the network. The Supervisor works closely with Site Operations, Procurement, Quality, and Finance to ensure that partner performance aligns with service, cost, and compliance expectations.

The role is part of the Americas Regional Operations Platform and supports the Partner Operations capability by ensuring day-to-day governance, performance tracking, and execution discipline
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• Support the implementation of the Americas partner governance framework, including meeting cadence, escalation routines, and performance tracking.
• Ensure consistent application of partner management standards across sites while respecting local requirements.
• Coordinate governance forums (e.g., MBRs/QBRs preparation, action tracking, follow-ups).
• Reinforce clarity of roles and ways of working across Site Operations, Procurement, Quality, and other stakeholders.

• Support translation of contractual commitments into operational routines and performance metrics.
• Track and validate partner performance against contractual KPIs and service expectations.
• Assist in monitoring gainshare/painshare, service credits, and productivity commitments in collaboration with Finance and Procurement.
• Provide operational input and data for contract reviews, renewals, and performance discussions.

• Track partner performance using established KPIs, dashboards, and scorecards.
• Identify performance gaps in service, cost, quality, or compliance and elevate as needed.
• Support the development and follow-up of corrective and preventive action plans.
• Ensure data accuracy and consistency for performance reporting.

• Support identification and tracking of productivity and improvement opportunities within partner operations.
• Monitor execution of agreed improvement initiatives (e.g., cost savings, process…