Deliver Americas Partner Management Supervisor, MedTech Supply Chain

Supply Chain Deliver

Deliver Excellence

Professional

Raritan, New Jersey, United States of America

Johnson & Johnson Med Tech – Supply Chain is recruiting for a Deliver Americas Partner Management Supervisor, Med Tech Supply Chain, this hybrid Position is located in Raritan, NJ.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. Your work will help patients on their journey to wellness. Learn more at

The Deliver Americas Partner Management Supervisor supports the execution of the regional governance model for external logistics partners across North America, including 3PLs, carriers, and other logistics providers.

This role focuses on driving consistent operational routines, monitoring partner performance, and supporting issue resolution and continuous improvement activities across the network. The Supervisor works closely with Site Operations, Procurement, Quality, and Finance to ensure that partner performance aligns with service, cost, and compliance expectations.

The role is part of the Americas Regional Operations Platform and supports the Partner Operations capability by ensuring day-to-day governance, performance tracking, and execution discipline.

• Support the implementation of the Americas partner governance framework, including meeting cadence, escalation routines, and performance tracking.
• Ensure consistent application of partner management standards across sites while respecting local requirements.
• Coordinate governance forums (e.g., MBRs/QBRs preparation, action tracking, follow-ups).
• Reinforce clarity of roles and ways of working across Site Operations, Procurement, Quality, and other stakeholders.

• Support translation of contractual commitments into operational routines and performance metrics.
• Track and validate partner performance against contractual KPIs and service expectations.
• Assist in monitoring gainshare/painshare, service credits, and productivity commitments in collaboration with Finance and Procurement.
• Provide operational input and data for contract reviews, renewals, and performance discussions.

• Track partner performance using established KPIs, dashboards, and scorecards.
• Identify performance gaps in service, cost, quality, or compliance and elevate as needed.
• Support the development and follow-up of corrective and preventive action plans.
• Ensure data accuracy and consistency for performance reporting.

• Support identification and tracking of productivity and improvement opportunities within partner operations.
• Monitor execution of agreed improvement initiatives (e.g., cost savings, process improvements, service enhancements).
• Partner with Site Operations and Continuous Improvement teams to follow up on execution and results.
• Share best practices and lessons learned across sites.

• Support execution of partner onboarding, offboarding, and transitions at site or regional level.
• Help ensure transition plans include operational readiness, training, and risk mitigation.
• Track stabilization activities post-transition and escape risks or issues.
• Coordinate with cross-functional teams to ensure smooth execution.

• Act as a key point of coordination between Site Operations and regional teams for partner-related topics.
• Maintain regular communication with internal stakeholders and support alignment across functions.
• Escalate risks, issues, and performance concerns in a timely and structured manner.
• Build collaborative working relationships with external partners to support day-to-day operations.

• Bachelor’s degree in Supply Chain, Business, Engineering, or related field
• Experience in logistics, operations, or supplier/partner management
• Experience working with 3PLs or external service providers
• Understanding of operational KPIs and performance tracking

• Experience in North America operations
• Experience in regulated industries (medical devices, pharma, healthcare)

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual…