Regional Operations & Customer Support Co-Op

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Career Programs

Non-LDP Intern/Co-Op

Career Program

Raritan, New Jersey, United States of America

This position develops leaders within the Customer Support Services organization of the Johnson & Johnson Family of Companies to gain a working knowledge of Johnson & Johnson's Medtech customers, sales practices, supply chain logistics, distribution and transportation networks, revenue practices and team dynamics. Candidates will be part of a team. Co‑Ops own a set of reports that they are required to distribute.

They will build relationships and partner with internal partners to decrease costs and streamline processes. Co‑Ops will collaborate with cross‑functional and matrix team business partners, as well as trade customers on initiatives. Innovation, process improvement and teamwork are essential components of the position. Upon mastery of the day‑to‑day business activities, demonstrated ability to identify and drive process improvements and consistent achievement of key organizational metrics, Co‑Ops are able to apply Process Excellence (Six Sigma) methodology to lead projects from root cause analysis to solution implementation.

The role has direct interaction with our internal Regional Operation Team members daily. All interactions with our customers are to be handled in a professional, helpful and timely fashion to ensure the highest level of customer satisfaction and ensuring attention to compliance requirements. Daily activities include:

• Develop a strong working knowledge of various systems and applications used by Customer Support Services such as SAP, Genesys Cloud, Salesforce, Microsoft Applications
• Facilitate monthly Regional Operations Metrics and Action Planning (MAP) meetings, create the agenda, document meeting minutes of action items, and update and maintain the action item tracker
• Update and maintain the Regional Operations KPIs Dashboard Reformat Standard Operation Procedure (SOP) and Work Instruction (WI) updates for processes managed through Document Management System, tru Vault.
• Review all SOP and WI referenced and utilized for Co-op daily activities
• Create any new SOPs or WIs as required
• Ensure smooth transition and full training for Co-op replacement
• Prepare access to vital systems and create updated Business Contact Lists
• Complete training of Co-op front fill, with replacement being ready to assume all responsibilities required to take over this position
• Update resume on professional achievement and development of tasks completed through the Co-op
• Be involved in as many co‑op activities as possible at leadership and participant levels
• Get involved in community service and credo activities
• Completes required compliance/assigned training by required due date.

Target Hire Date: 12/14/2027

Target End Date: 06/30/2027

Candidates must:

• Be authorized to…