Customer Support Specialist

Kelly Services is currently seeking a Customer Support Specialist for one of our top clients in either Bridgewater, MA or Raritan, NJ. Open to remote, if you're located close to Bridgewater, MA, Raritan, NJ, Palm Beach Gardens, FL or Mooresville, IN.

• Day-to-day Tier 1 support management of customer inquiries to resolution or escalation as needed for Set Track and eSIMS applications
• Manage Set Track tag distribution tracker, communication with the warehouse, inventory updates, and reporting
• Support Set Track Tag Lifecycle Management with field loaner inventory i.e. reporting, emailing, unpairing etc.
• Support intake process solicit internal partner interest in demoing eSIMS software to customers.
• Support business development of new software engagement by research data and solicit internal partner interest.
• Lead and document the conversion of , Email to Case, software to manage tier 2 support the inbox.
• Support US deployment champs with new customer engagements and database setup data uploads.
• Standardize, document develop training for Tier 2 support role for business continuity.
• Experience:
  
  2-5 years
  
  Education:
  
  High School / GED

This position is recruited by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.

The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG®) is one focus within the full array of Kelly Services® workforce solutions.

Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.

The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

• Vacation and sick pay
• Paid holidays
• 401(k) plan
• Group medical, vision, dental, life, and short-term disability insurance options
• Kelly Discounts on goods and services, auto and home insurance, and tuition at Kelly partner schools
• Kelly Learning Center offers free courses and trainings
• Weekly pay

As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit  and connect with us on Facebook, Linked In and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and…