Customer Support Specialist

Customer Support Specialist

Kelly Services is currently seeking a Customer Support Specialist for one of our top clients in either Bridgewater, MA or Raritan, NJ.

Responsibilities:

• Day-to-day Tier 1 support management of customer inquiries to resolution or escalation as needed for Set Track and eSIMS applications
• Manage Set Track tag distribution tracker, communication with the warehouse, inventory updates, and reporting
• Support Set Track Tag Lifecycle Management with field loaner inventory i.e. reporting, emailing, unpairing etc.
• Support intake process solicit internal partner interest in demoing eSIMS software to customers.
• Support business development of new software engagement by research data and solicit internal partner interest.
• Lead and document the conversion of , Email to Case, software to manage tier 2 support the inbox.
• Support US deployment champs with new customer engagements and database setup data uploads.
• Standardize, document develop training for Tier 2 support role for business continuity.
• Experience:
  
  2-5 years
  
  Education:
  
  High School / GED

Important information:
This position is recruited by a remote Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.