Senior Call Center Operations & Process Improvement Lead

A healthcare solutions provider is seeking an experienced contact center operations manager to lead technology enhancements and process improvements in Raritan, New Jersey. The ideal candidate will have at least 10 years of call center operations experience, preferably in the healthcare or pharmaceutical sectors, and possess strong project management and interpersonal skills. Responsibilities include managing vendor relationships and ensuring compliance with quality standards.

This position offers a significant opportunity to impact patient accessibility programs.
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