Digital OCM Designers

Digital OCM Designers

Location: Raritan, NJ - Onsite

Duration: 12 Months+

• Core Change Management Expertise
• Behavioral Change Design:
  Ability to design, document and advocate structured journeys that guide employees from awareness to adoption using frameworks like ADKAR documented in tools like Mural.
• Stakeholder Engagement:
  Skilled in stakeholder mapping, influence strategies, and development of learning strategies to drive sponsorship and alignment.
• User segmentation:
  Able to split down and target segments of an organization separately by understanding and grouping outcomes to deliver differentiated communications.
• Communication Strategy:
  Develops targeted, multi-channel communication plans that are personalized and measurable.
• Learning & Enablement:
  Designs inclusive learning experiences that support all learning styles that achieve the desired business outcomes.
• Digital Workplace & Technology Fluency
• Tool Ecosystem Knowledge:
  Familiarity with platforms like M365, Zoom, AWS, Windows 10/11, and virtual environments.
• Experience Design (XD):
  Collaborates with XD teams to ensure frictionless employee experiences and intuitive technology adoption.
• Analytics & Targeting:
  Uses behavioral data and segmentation to refine change strategies and measure impact.
• AI-Enhanced Change Capabilities
• AI-Augmented Communication:
  Leverages generative AI to draft, personalize, and optimize communications at scale.
• Predictive Change Analytics:
  Applies AI to forecast adoption risks, resistance patterns, and readiness gaps.
• Conversational AI Integration:
  Designs and deploys AI-powered assistants to support just-in-time learning and change navigation.
• Content Intelligence:
  Uses AI to curate and recommend learning content based on role, behavior, and sentiment analysis.
• Future-Ready Competencies
• Agile & Adaptive Mindset:
  Operates in iterative cycles, embracing experimentation and continuous feedback.
• Digital Storytelling:
  Combines data visualization, narrative, and emotional resonance to inspire change.
• Ethical AI Stewardship:
  Understands the ethical implications of AI in the workplace and ensures transparency, fairness, and inclusivity.
• Change-as-a-Service (CaaS):
  Delivers modular, scalable change interventions that can be rapidly deployed across programs.