Channel Operations Manager

Job Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

Learn more at

• Lead a team of analysts who have responsibility for order monitoring, data management, distributor score-carding, inventory management support activities, and compliance-to-quality requirements for MD Distributors.
• Oversee the development and execution of strategies designed to drive collaborative order, inventory and logistics management processes with distributors and internal business partners including Commercial, Finance, Distribution, and Transportation, and Customer Services.
• Partner with Ethicon Commercial Channel Management and MD Supply Chain to lead and support key programs, projects, and initiatives.
• Develop account and distributor class of trade-wide plans and action items to positively influence the customer experience measured by ease and effectiveness.
• Assist with additional customer initiatives and assist with subject matter expertise given distributor experience and best practices.
• Conduct troubleshooting and root cause analysis for complex issues using company-specific knowledge of products, processes and contacts and develops recommendations for resolution.
• Prioritize and manage MD Channel Operations resources.
• Develop and deploy MD Channel Operations talent management strategy, identify skill set needs and develop training, recruiting, and career path strategies to ensure team can grow to meet business objectives.
• Enable E2E assessments starting from distributor order management to dispute closure to identify and drive improvements to reducing trending root causes, forecasting resource workload, and simplifying cash flow opportunities.
• Present data in a format that allows management to make strategic decisions; i.e., creation of an executive summary; use of PE tools and concepts to analyze/drive process improvements as appropriate.

• Minimum Bachelor’s degree required; advanced degree or focused degree in Supply Chain or Business preferred

• Minimum 6 years of relevant experience
• Ability to collaborate, communicate, and build strong partnerships internally and externally with key cross-functional stakeholders at multiple levels of the organization is
• Strong business acumen and understanding of the end-to-end supply chain in a matrixed organization
• Strong interpersonal and communication skills, with proven track record to effectively lead, resolve conflicts, and inspire change
• Supply Chain or Channel Management experience
• People management experience OR SAP or Tableau knowledge
• Experience working with Distributor or Hospital Customers

• Project management experience required; certification is helpful
• Demonstrated ability to think strategically and implement approved strategies to drive value for J&J and customers
• Lean, Six Sigma, or Process Excellence certification or training

• Requires up to 10% domestic travel

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit  Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.

We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like…