Assistant Manager - Office Services & Mail Room

Job Description About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Wynn Al Marjan Island is currently seeking an Assistant Manager - Office Services and Mail Room to join the resort’s Office Services and Mail Room team.

The primary duties and responsibilities of this role are:

• Oversee the daily receipt, sorting, logging and distribution of all incoming mail, parcels and courier deliveries, ensuring each item reaches the correct department within the agreed service standard.
• Manages outgoing mail and courier dispatch, selecting the appropriate service, verifying addresses and documentation, and controlling postage and shipping costs.
• Maintains an accurate tracking record for registered, confidential, high value and signature required items from receipt through to acknowledged delivery.
• Works with Security on mail screening and handling procedures, and ensures the team knows how to identify, isolate and report a suspicious item.
• Controls the office supplies and stationery store, setting par levels, running stock counts, raising purchase requisitions and preventing both stock outs and overstocking.
• Manages central print, copy and scanning services, including job scheduling, quality control, consumables and the handling of confidential print work.
• Coordinates the maintenance, servicing and replacement of office equipment such as printers, copiers, franking machines, shredders and mail room plant.
• Liaises with courier companies, postal authorities, stationery suppliers and equipment vendors, monitoring service levels and raising performance issues with the Manager.
• Checks supplier invoices against deliveries and agreed rates, resolves discrepancies and submits approved invoices to Finance for payment.
• Supports the Manager in preparing and monitoring the departmental budget, tracking consumption of supplies, postage and courier spend against forecast.
• Administers central records storage and archiving, ensuring files are indexed, retrievable and retained or destroyed in line with the company retention schedule.
• Coordinates office moves, workstation set ups, furniture requests and small office projects with Engineering, IT and the departments concerned.
• Supervises, schedules and develops the office services and mail room team, setting clear standards, conducting on the job training and addressing performance in partnership with the Manager.
• Maintains and updates the department's standard operating procedures, and ensures the team follows them consistently across all shifts.
• Upholds confidentiality, data protection and chain of custody requirements for all correspondence and documents handled by the department.
• Ensures the mail room and storage areas remain clean, secure, organized and compliant with health, safety and fire requirements.
• Produces service, volume and cost reports for the Manager, and recommends improvements that reduce spending or shorten turnaround times.
• Deputizes for the Manager during absence and represents the department in interdepartmental meetings as required.
• Performs other reasonable duties appropriate to the position as assigned by management.

The ideal candidate for this position will have the following experience and qualifications:

• Diploma or bachelor's degree in business administration, logistics, facilities management,…