Product & Operations Associate - Construction and Manpower Industries

Our client is building a platform designed to improve how the UAE manpower and construction industries operate. They are looking for a commercially minded, proactive individual to join their founding team and help translate real-world industry challenges into practical technology solutions. This is an opportunity to play a key role in shaping both the product and the business from an early stage, working closely with the engineering team, contractors, PRO managers, site coordinators, and other industry stakeholders.

As Product & Operations Associate, you will act as the bridge between the operational realities of the UAE manpower and construction sectors and the technology being developed to address them. Your primary responsibility will be to understand business requirements, identify operational inefficiencies, and translate these into clear product requirements and feature specifications for the engineering team. You will also take direct ownership of contractor onboarding, platform implementation, and user adoption, ensuring that the platform works effectively in real-world environments.

This is a hands‑on, high‑ownership role suited to someone who understands the industry, challenges conventional ways of working, and is motivated to build something better.

• 1. Product Development & Requirements
  • Translate business needs, operational challenges, and user feedback into clear product requirements and feature specifications
  • Write detailed product briefs, user stories, acceptance criteria, and workflow documentation for the engineering team
  • Work closely with developers to communicate requirements, clarify functionality, and ensure solutions meet business needs
  • Prioritise features and improvements based on user needs, commercial value, and operational impact
  • Test new features, identify issues, and provide structured feedback to support continuous product improvement
  • Proactively identify gaps, inefficiencies, and opportunities to improve the platform before they are raised by others
• 2. Contractor Onboarding & Platform Implementation
  • Identify, engage, and onboard contractors and other relevant businesses onto the platform
  • Work directly with contractors to understand their existing processes, requirements, and operational challenges
  • Manage the onboarding process from initial engagement through to successful platform adoption
  • Ensure users understand how to use the platform effectively and can integrate it into their day‑to‑day operations
  • Track onboarding progress, resolve implementation challenges, and drive user engagement
• 3. Operational Engagement & Process Improvement
  • Work directly with PRO managers, site coordinators, and other operational stakeholders to understand how manpower and construction‑related processes work in practice
  • Spend time with users in their working environments to observe workflows, identify pain points, and understand practical requirements
  • Map existing processes and recommend more efficient, scalable, technology‑enabled alternatives
  • Challenge established ways of working where there is a clear opportunity to improve efficiency, transparency, or the user experience
  • Develop practical solutions that address real operational problems rather than theoretical requirements
• 4. Stakeholder Management & Cross‑Functional Collaboration
  • Act as the link between customers, operational stakeholders, and the product engineering team
  • Communicate complex operational requirements in a clear, structured, and actionable manner
  • Gather feedback from users and ensure it informs product development priorities
  • Build strong working relationships with contractors, PRO teams, site personnel, and other industry stakeholders
  • Ensure product decisions reflect the realities of…