Trainee Customer Care Associate

Trainee Customer Care Associate Job Description

In line with the UAE Government’s strategy of empowering and developing nationals,

Emirates NBD Group is committed to welcoming the young generation into an innovative, modern, supportive work environment to contribute to the nation’s success. We seek the best
UAEN talents
to join our ENBD family.

Organization Units

Purpose:

The inbound contact center unit handles incoming calls from bank customers and answers queries and complaints.

Job Purpose:

Receiving inbound calls to answer phones to respond to general customer inquiries, requests, and complaints. Project a professional company image through phone interaction.

Job Responsibilities:

Professionally handle calls and address customer inquiries related to banking products and services.

Proactively identify gaps in the journey and process and develop actionable plans to enhance them.

Identify proactively opportunities to improve performance and create actionable plans that drive results.

Route service requests accurately, capture mandatory information, and provide customers with relevant product and service details.

Follow up with customer calls where necessary.

Adherence to standard work procedures while handling customer calls.

Please be sure to comply with information security and data privacy policies.

Establish credibility by providing transparent information and addressing concerns honestly.

Focus on day-to-day operations and ensure that targets are being met by the end of each month.

Skills &

Qualifications:

• Graduate, with bachelor’s degree.
• Able to join immediately
• Job Location:
  
  RAK
• Able to work on rotational shifts and rotational weekends.
• Excellent English communication skills (written & verbal).
• The ability to work under stress.
• Problem‑Solving Skills.
• Ability to lead, plan, and manage change.
• Strategic thinker.
• Proactive/Self-starter.
• Deadlines driven.
• Analytical and ability to interpret complex MI.

Benefits

• Competitive salary.
• Incentives based on the KPIs achieved.
• Health insurance.
• Career development opportunities.
• ENBD Employees’ staff benefits.
• Full time contract.