Front Desk Agent- Russian & German speaking

Job Description

We are seeking a friendly and organized Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing excellent customer service and ensuring a smooth check-in and check-out process. Skilled in languages Russian and/or German will be an advantage.

The position is based at The Cove Rotana Ras al Khaimah.

• Greet and welcome guests in a friendly and professional manner
• Handle guest check-ins and check-outs efficiently
• Answer phone calls, emails, and in-person inquiries promptly
• Assist guests with any requests or issues they may have during their stay
• Maintain a clean and organized front desk area
• Process payments and maintain accurate records

• Proven experience as a Front Desk Agent or similar role
• Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure in a fast-paced environment
• Proficiency in computer systems and hotel software
• High school diploma or equivalent; degree in Hospitality is a plus

• Excellent communication skills
• Strong customer service orientation
• Proficiency in using hotel reservation and management software
• Ability to multitask and work well under pressure
• Good problem-solving skills
• Attention to detail and accuracy
• Ability to handle cash and credit transactions efficiently
• Knowledge of hotel services, local area attractions, and transportation options
• Ability to remain calm and professional in stressful situations
• Excellent organizational skills