Receptionist, Customer Service​/HelpDesk

Exciting Opportunity Join MG Ras Al Khaimah as a Receptionist Are you friendly organized customer-focused and passionate about delivering an exceptional customer experience Join MG as a Receptionist where you ll be the first point of contact for customers visiting the service centre and play an important role in ensuring smooth communication service appointments and customer support

Welcome customers and visitors warmly guide them at reception and offer refreshments Inform customers of their approximate waiting time and ensure they are comfortable during their visit Answer screen transfer hold and manage incoming telephone calls professionally Arrange service appointments and conduct customer reminder calls Follow up on customer complaints and prepare customer feedback reports Understand customer inquiries and provide appropriate information or direct them to the relevant department Manage internal and external telephone communications and respond to switchboard enquiries Provide general administrative and receptionist support including data entry keyboarding and photocopying when required Ensure the timely and proper distribution of incoming and outgoing mail Maintain a clean organized and professional reception area Perform other duties and responsibilities as assigned by the Service Manager

To enhance the customer experience throughout the service visit by providing a warm and professional reception efficiently managing service appointments and telephone communications and supporting the Service Department with administrative activities

• Experience:
  
  Minimum 2 years of relevant experience in a similar receptionist, customer service, or administrative role.
• Education:
  
  Bachelor s degree in any discipline or Diploma.
• Languages:
  
  Fluency in English is essential;
  Arabic is preferred.
• Computer
  
  Skills:
  
  Computer literate with good keyboarding and data-entry skills.
• Equipment Knowledge:
  Good telephone and computer skills.
• Training/Certification:
  Relevant certification or training is preferred.
• Key Qualities:
  Professional, friendly, organized, customer-focused, and an excellent communicator.