Receptionist, Customer Service​/HelpDesk

• Manage the day-to-day operation and presentation of the TAG Dynamics reception area.
• Welcome and professionally receive customers, visitors, partners, and other stakeholders.
• Answer, screen, and direct incoming telephone calls to the appropriate employee or department.
• Receive and respond to general customer and visitor enquiries in a professional and helpful manner.
• Notify the relevant TAG Dynamics employee when customers or visitors arrive.
• Maintain accurate visitor registration and reception records.
• Coordinate with the Guest Services Executive regarding customer, VIP, and other important visitor arrivals.
• Support the Guest Services Executive with visitor and customer requirements when requested.
• Maintain accurate customer information and interaction details within the company's CRM system.
• Capture and enter new customer and prospect information received through telephone calls, walk-ins, enquiries, and other customer interactions.
• Ensure customer enquiries and relevant contact information are accurately allocated to the appropriate Sales team member for follow-up.
• Maintain the accuracy and completeness of customer records and update information when required.
• Support basic CRM administration and data entry activities for the Sales and Marketing teams.
• Develop familiarity with Hub Spot CRM and follow established procedures for customer data entry and allocation.
• Manage incoming and outgoing mail and correspondence received through the reception area.
• Provide basic assistance with incoming deliveries, couriers, and documents when required, while primary delivery and courier coordination remains with the designated support personnel.
• Coordinate with the Guest Services Executive regarding meeting room requirements and customer visits.
• Maintain a clean, organized, and professional reception area at all times.
• Maintain appropriate discretion and confidentiality when handling customer, visitor, and company information.
• Support the Sales and Marketing teams with basic administrative and customer information activities as required.
• Maintain a professional, welcoming, and service-oriented approach in all customer interactions.

High school diploma or equivalent. Administration, business, customer service, hospitality, or related qualification is an advantage.

• Customer service and professional communication training preferred.
• CRM training is an advantage.
• Hub Spot CRM experience is preferred but not mandatory; training will be provided.
• Basic office administration training is an advantage.

• Previous experience in reception, customer service, administration, hospitality, front office, or another customer-facing environment is preferred.
• Previous CRM experience is an advantage, particularly Hub Spot, but is not essential.
• Experience handling customer enquiries and maintaining accurate customer information is preferred.
• Experience working with customers or colleagues from different cultural backgrounds is an advantage.

• Strong spoken and written English is mandatory.
• Good spoken and understanding of Arabic is required;
  English remains the primary working language.
• Ability to communicate clearly and professionally with customers in both English and Arabic.
• Exposure to different cultures and the ability to communicate appropriately with customers from diverse cultural backgrounds.
• Female candidate preferred for this customer-facing role.
• Professional, polished, and well-presented appearance.
• Strong interpersonal and customer service skills.
• Professional telephone manner and confident face-to-face communication.
• Strong attention to detail and accuracy when entering customer information.
• Good organizational and administrative skills.
• Comfortable using computers and learning new systems.
• Ability to handle customer information with discretion and confidentiality.
• Ability to remain calm, professional, and helpful when dealing with multiple enquiries or visitors.