Telecommunications Agent; Telephone Operator
Job in
Ras Al Khaimah, Ras Al Khaimah, UAE/Dubai
Listed on 2026-10-21
Listing for:
Accorhotel
Full Time
position Listed on 2026-10-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Responsibilities
- Answer all incoming and internal calls promptly professionally and in accordance with luxury service standards
- Provide accurate information about resort facilities services events dining options and operating hours
- Handle guest requests efficiently and route them to the appropriate department Housekeeping Front Office Concierge Engineering etc
- Take and relay wake-up call requests ensuring they are executed accurately and on time
- Manage emergency calls calmly and follow established safety and security procedures
- Maintain guest confidentiality and handle sensitive information with discretion
- Log guest requests complaints and follow-ups in the system to ensure timely resolution
- Coordinate with front office and guest services to support VIPs special requests and personalized services
- Operate the hotel s PBX telephone system and ensure correct call routing
- Handle international calls and assist guests with language or communication needs when required
- Maintain a courteous calm and polished telephone etiquette at all times
- Support other departments during peak hours or special events as needed
- Excellent verbal communication and listening skills
- Pleasant voice and professional telephone manner
- Strong knowledge of resort services and layout
- Ability to multitask and remain calm under pressure
- Customer-focused mindset aligned with luxury hospitality standards
- Minimum 1 year experience in a similar role within 5 star luxury property
- Fluent on English languaage any additional language (Russian) is an asset.
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