Customer Care Specialist
Listed on 2026-11-04
-
Customer Service/HelpDesk
Bilingual -
Finance & Banking
Job Location: Ras Al Khaimah, United Arab Emirates
Work Mode: On-site
Date Posted: 23 October 2026
Job Reference/: 4778
Job Description / Role:
The Call Center Advisor will handle inbound and outbound calls, providing support and guidance to clients regarding their stock brokerage accounts. The ideal candidate will have excellent communication skills, a strong understanding of stock market principles, and a passion for helping clients achieve their financial goals.
Key Responsibilities:
- Handle incoming client inquiries via phone and email, providing accurate and timely information about our services and products.
- Assist clients with account-related issues, including account setup, maintenance, and troubleshooting.
- Educate clients on the use ADIB Securities trading platforms and tools.
- Resolve client complaints and issues in a professional and courteous manner, escalating complex cases to supervisors when necessary.
- Follow up with clients to ensure their issues are resolved and they are satisfied with the service.
- Collaborate with other departments, such as Client Services, Compliance, Sales, and Operations, to ensure a seamless client experience and resolve complex issues.
- Participate in team meetings and training sessions to stay updated on company policies and procedures.
Experience
Required:
- Previous experience in a call center, customer service, or stock brokerage environment.
Skills Required:
- Knowledge of stock market principles and trading platforms.
- Good presentation skills, poise, and product knowledge.
- Strong time-management and communication skills.
- Knowledge of “Word” and “PowerPoint”.
- Ability to work under pressure.
Languages: Fluent in Arabic Language and English
Employment / Job Type: Full Time
Nationality: UAE National (Emiratisation)
About the Company:
Abu Dhabi Islamic Bank, a Sharia compliant financial institution offering retail, corporate, private and digital banking. Its products cover accounts, home and vehicle finance, cards, wealth management and business services for customers in the UAE and selected international markets.
Company Industry: Banking
Department /
Functional Area:
ADIB
Closing Date: 27 November 2026
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).