Guest Relation Officer | Al-Futtaim Automotive

• Provide customers with a warm and professional welcome when entering the branch.

• Identify the purpose of each customer's visit and understand their needs.

• Direct customers to the appropriate department or team member.

• Ensure customers with appointments are smoothly connected with the correct Sales Executive.

• Support a seamless customer journey throughout their branch experience.

• Ensure customers feel acknowledged and valued when leaving the branch.

• Work closely with Branch Managers, Sales Executives, and support teams to deliver an excellent customer experience.

Desired Candidate Profile

Required Skills to Be Successful

• Excellent customer service and interpersonal skills.

• Strong written and spoken English.

• Confident and engaging personality with the ability to build customer trust.

• Professional, welcoming, and customer-focused approach.

• Strong work ethic and self-motivation.

• Commitment to respect, integrity, collaboration, and excellence.

About the Team

You will be part of the Retail Sales team
, working closely with Branch Managers, Sales Executives, and branch support colleagues. Together, the team is focused on creating a welcoming environment and ensuring every customer receives a professional and seamless experience throughout their visit.

What Equips You for the Role

• Bachelor’s degree or equivalent qualification.

• Minimum 1 year of customer service experience or experience in a customer-facing role preferably in the automotive industry
  .

• Strong written and spoken English.

• A confident, engaging, and customer-focused personality.

• Self-motivated with a strong work ethic and passion for delivering excellent service.