Senior Engineer - Managed Services

Main key contact for technical clarification in Managed Services and responsible for all technical communication Involved in the development of technical skills of the Managed Services team Arrange for resources and helps in solving technical problems as and when needed Evaluates technical capabilities of Managed Services field teams Provides technical expertise and helps in developing our field team technical skillsets Must ensure teams follow the correct procedures policies and documentation requirements across maintenance duration Able to guide the team through the troubleshooting testing and implementation stages and review the completed work effectively Provide direction and technical expertise in design development and systems integration where required Able to make quick decisions and solve technical problems to provide an efficient environment for Managed Services implementation Identify resource and equipment requirements efficient capacity planning and manage software and hardware availability Must provide technical training to teams when required and serve as a technical mentor to team members Regular site visits under AMC and making sure the system in place is running smoothly Checking the regular routine for Preventative Maintenance and the technical scope of work Conduct internal quality inspection for Managed Services activities Conduct technical site surveys for Managed Services requests Prepare technical guidelines for Managed Services team Technical performance evaluation of team members to be done every quarter In control of the overall technical performance of the team Develop and maintain a remote Managed Services program Ensures the efficiency of the Managed Services teams Oversees the technical handover to Managed Services teams Arrange for resources and help in solving technical problems on and offsite as and when needed Evaluates tender technical specifications Attends and build Client and Vendor relationships

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Senior Engineer Managed Services - Network.

Bachelor of Engineering or IT as minimum. Project Management skills are essential; certification will be an asset