Assistant Manager - Ticket Office

Job Description

About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Wynn Al Marjan Island is currently seeking an Assistant Manager to join the resort’s Ticket Office team.

• Assist with managing the Ticket Office operations for the resort.
• Build, program, maintain, modify and manage all ticketed events in the ticketing system.
• Serve as expert in troubleshooting all ticketing software and hardware issues.
• Monitor online sales and run reports as requested.
• Ensure that daily sales and front of house reports are created and distributed as required.
• As needed, work with and communicate with our ticket systems partners.
• Process executive, promoter, marketing and artist ticket orders as requested by the various entities.
• Provide all reports necessary to settle shows nightly and at the end of a run.
• Assist with overseeing the day-to-day operations of the Ticket Office and Ushers.
• Assist with managing the Ticket Office and Ushers while assisting with training of new employees.
• In the absence of the manager, assist with discipline issues, counselling notices and terminations.
• Assist when needed, with overseeing the department schedules and payroll for Ticket Office and Ushers.
• Facilitate needs related to the department in conjunction with Concierge, Front Desk, Advertising,
• Communicate regularly and work with all Producers/Stakeholders/Event Hosts working within the theatre to guarantee successful shows and events.

• Must have a high school diploma or equivalent.
• A minimum of three (3) years’ experience in Ticket Office Management, preferably with prior experience with large, scaled ticketing partners (e.g. Ticketmaster)
• Must have prior experience managing union employees.
• Knowledge of a variety of other ticketing systems preferred.
• Prior experience building and creating shows in ticketing systems preferred.
• Must be able to manage staff and perform under pressure.
• Must be able to function in a stressful environment.
• Must possess outstanding organizational skills, as well as excellent attention to detail.
• Must be able to manage, prioritize and complete multiple tasks in a timely manner.
• Must be able to work a flexible schedule (evenings, weekends, holidays and long hours).
• Must have the ability to work with individuals from different cultures and backgrounds.

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package, incentive programs, and other employee benefits . The result is a package that makes this role highly attractive to outstanding applicant s seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.