Category Manager - Tax Services

Overview

Category Manager – Tax Services, RAK, UAE. We are hiring an experienced Category Manager – Tax Services to lead the strategy, operations, and performance of tax-related and fee-based service offerings within a regulated environment.

This role is ideal for someone with strong tax operations, compliance, and service delivery experience who can immediately take ownership of existing services, optimize processes, and drive revenue and customer adoption.

You will act as the bridge between tax/regulatory stakeholders, operations, technology, finance, sales, and commercial teams, ensuring services are compliant, scalable, and commercially successful.

• Own end-to-end category management of tax and value-added services (VAT, compliance services, regulatory filings, government-related fees, payment services, etc.)
• Manage day-to-day operations, service delivery, and performance of tax/service offerings
• Ensure full compliance with local tax laws, regulatory standards, and government requirements
• Define pricing, commercial models, and revenue optimization strategies
• Coordinate with internal teams (operations, finance, legal, technology, customer service) to launch or enhance services
• Drive process improvements, automation, and efficiency across billing, collections, and reporting
• Monitor KPIs, SLAs, and customer experience metrics
• Manage external partners, vendors, and government stakeholders

• 7–10+ years’ experience in tax services, tax operations, compliance, revenue services, or regulated financial/government services environments
• Strong understanding of VAT, tax filing/reporting, regulatory compliance, or government fee collection processes
• Experience managing service delivery or operational programs end-to-end
• Background in free zones, government authorities, financial services, banking, or payment services preferred
• Commercial mindset with exposure to pricing, portfolio/category management, or P&L ownership is a MUST.
• Excellent stakeholder and cross-functional coordination skills
• Excellent English communication skills

• Experience working with regulators or government entities
• Exposure to digital payment platforms or e-services
• Certifications in tax, finance, or project/program management

This is not a pure Tax Manager or advisory role.

We are specifically seeking professionals with hands-on experience managing tax or regulated service operations, compliance-driven service delivery, and commercial/category ownership.

Candidates whose experience is limited to tax consulting, accounting, or audit-only roles may not be suitable for this position.

To ensure a smooth recruitment process, we kindly ask that only applicants who closely match the requirements apply.