Assistant Front Office Manager

Job Description

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver guests an exceptional experience from check‑in through check‑out.

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver guests an exceptional experience from check‑in through check‑out. You will be responsible for managing the first impressions of our guests and must perform the following tasks to the highest standards:

• Previous knowledge of OnQ Systems
• Knowledge of Hilton Honors Program
• Strong focus on Hilton customer promise
• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel’s loyalty scheme
• Maximize room occupancy at best rates and use upselling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office team with an emphasis on training and teamwork
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings in the absence of the Front Office Manager and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems

Assistant Front Office Managers serving Hilton brands are always working on behalf of our guests and with other team members. To successfully fill this role, you should maintain the following attitude, behaviours, skills, and values:

• Previous supervisory experience in front office within hotel, leisure or retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal, and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest accommodations, service, amenities and value. Hilton is dedicated to providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.

And, our amazing team members are at the heart of it all!

Double Tree by Hilton Resort & Spa Marjan Island, Ras Al Khaimah, United Arab Emirates

Full‑time

Doubletree by Hilton

Guest Services, Operations, and Front Office

Role Level: Mid‑Level;
Work Type:
Full‑Time;
Country:
United Arab Emirates;
City:
Ras Al Khaimah;
Company Website: ;
Job Function:
Others;
Industry: Hospitality;
Sector:
Hospitality;
Company:
Double Tree by Hilton Resort & Spa Marjan Island

Double Tree by Hilton Resort & Spa Marjan Island provides guests an unforgettable experience in an intimate, peaceful environment. Our mission is to deliver compassionate care and outstanding service to every guest.