SAP Consultant

The SAP Case Management Functional Consultant is responsible for supporting the implementation, configuration, testing, training, and post go-live support of SAP Case Management and related SAP solutions. The role requires strong end-to-end business process understanding, integration awareness with other SAP modules and third-party applications, and the ability to translate business requirements into practical SAP functional solutions.

• Implement SAP Case Management and Net Weaver Folder Management during implementation, enhancement, and support assignments.
• Gather, analyze, review, and validate business requirements with key business stakeholders and project teams.
• Prepare, review, and validate business process documentation and Blueprint / solution design documents.
• Configure SAP solutions based on approved business requirements and agreed solution design.
• Execute unit testing, system testing, integration testing, and support final user acceptance testing with business teams.
• Identify customization and development requirements and communicate them clearly to the technical / ABAP development team.
• Support workflow, forms, Fiori, integrations, and API-related functional requirements in coordination with technical teams.
• Prepare functional specifications, test scripts, issue logs, and user training materials as required.
• Deliver key user training and knowledge transfer during the project lifecycle.
• Prepare key user manuals and handover documentation for business and support teams.
• Monitor assigned scope, deliverables, and timelines to ensure project activities are completed as planned.
• Provide post go-live support, issue analysis, defect resolution coordination, and continuous improvement recommendations.

• Bachelor’s degree in computer science, Management Information Systems, Information Technology, Business Information Systems, or an equivalent major / qualification.
• Minimum 7 years of SAP consulting experience.
• Experience in at least 5 full lifecycle SAP implementation projects as an SAP Functional Consultant.
• Hands‑on experience in SAP Case Management or SAP Record Management.
• Strong understanding of SAP implementation methodology, functional design, configuration, testing, training, and support activities.
• Preferred experience in government / public sector service process design and optimization.
• Preferred experience with SAP touchpoints including SD & Billing, FICO, Workflow and SAP BTP.

• SAP Case Management.
• Net Weaver Folder Management.
• SAP functional configuration and business process mapping.
• ABAP debugging awareness and ability to coordinate effectively with ABAP developers.
• SAP Workflow functional understanding.
• SAP Fiori functional awareness and user experience considerations.
• Integration / API awareness with SAP and third‑party applications.
• ERP and information systems knowledge.
• Logical thinking, problem solving, analytical skills, and structured documentation skills.

• Strong communication and stakeholder management skills.
• Strong presentation and business writing skills.
• Ability to work with business users, technical teams, and project management teams.
• Ability to understand complex requirements and propose practical solution options.
• Arabic and English language skills are important for business communication, documentation, and user interaction.

• SAP / ERP functional certification or relevant professional training.
• Training or certification in information systems, business process management, or project delivery methodologies.
• Soft skills training in communication, presentation, stakeholder management, or business writing