Operational Specialist
Job in
Ras Al Khaimah, Ras Al Khaimah, UAE/Dubai
Listed on 2026-07-10
Listing for:
AIQU
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
Data Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
We are hiring for one of our clients for the below requirement in RAK.
Job Details- Role:
Process & Operational Excellence Specialist - Employment Type:
1 Year & Extendable Contract, outsourced - Work Location:
Ras Al Khaimah, United Arab Emirates - Notice Period:
Immediate joiners to a maximum of 15-30 days of notice
- 4 to 6 years of relevant experience in process improvement, CX / journey optimization or operational excellence.
- Bachelor’s degree in Engineering, Business, Data Science, Operations Research or a related field; equivalent areas with suitable experience considered.
- Previous experience as a Process Re-Engineering Management Consultant.
- Hands‑on experience in CX / customer journey optimization and process re‑engineering, including journey mapping, value stream mapping and process analysis.
- Experience quantifying process performance (TAT, productivity, waste) and translating findings into improvement opportunities.
- Exposure to optimizing customer journeys on Salesforce or a related CRM system is a strong plus; exposure to SAP / real estate systems is an advantage.
- Proficiency with process mapping and documentation tools (e.g., value stream mapping or equivalent)
- Strong data analysis and visualization skills (Excel, Power BI or Tableau) and SQL.
- Working exposure to Salesforce and/or SAP ERP, and to agile ways of working on transformation projects.
- Structured, analytical approach to problem solving with strong attention to detail.
If you are interested and have the above relevant experience, please apply here with your latest resume and we shall get in touch with you.
Thank you!
AIQU
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