Maximo Functional Subject Matter Expert

POSITION OPPORTUNITY

Maximo Functional Subject Matter Expert

Hospitality & Facilities | Maximo SaaS Implementation

Location: Ras Al Khaimah, United Arab Emirates (On-site required)

Engagement Type: Independent Contractor / Consultant

Industry: Hospitality / Resort & Facilities Management

Technology: IBM Maximo Application Suite (MAS) – SaaS

Functional Area: Maintenance, Utilities & Facilities

Estimated Start: Within approximately two (2) weeks of client approval

Duration: Project-based; determined by scope of engagement

We are seeking an experienced Maximo Functional Subject Matter Expert (SME) to support a large-scale Maximo SaaS implementation at a world‑class hospitality and resort destination in the United Arab Emirates. The engagement involves serving as a neutral, trusted advisor between the client's IT organization and its business operations teams to close identified gaps in the current implementation and drive alignment on functional requirements.

This is a hands‑on, relationship‑driven consulting engagement. The selected consultant will be expected to build strong working relationships with business stakeholders, review licensing and configuration options, conduct a comprehensive GAP analysis, and help both parties arrive at a solution that meets business needs within the current platform.

• Serve as the functional SME bridge between the IT implementation team and business operations leadership, facilitating clear communication and shared understanding of requirements and solutions.
• Conduct a thorough GAP analysis of current Maximo SaaS configuration against documented and undocumented business requirements for Maintenance, Utilities, and Facilities.
• Review current licensing structure and advise on whether existing licensing supports business needs; identify alternative approaches where applicable.
• Act as a neutral third party to mediate and align the interests of IT and business stakeholders, helping both sides reach consensus on an acceptable path forward.
• Evaluate business processes specific to hospitality and resort facilities management and recommend appropriate Maximo workflows and configurations.
• Identify and document areas where business requirements can be met within the existing platform, and where workarounds, configuration changes, or additional modules may be needed.
• Work directly with a large, diverse group of business stakeholders across facility operations to gather input, validate findings, and communicate recommendations.
• Support change management activities by helping business leaders understand system capabilities and build confidence in the technology solution.
• Collaborate with the existing IBM Platinum Partner implementation team to assess technical feasibility of proposed solutions.
• Deliver clear, structured documentation including findings, recommendations, and a roadmap for gap remediation.

• Demonstrated hands‑on experience as a Maximo Functional SME, with specific expertise in IBM Maximo Application Suite (MAS) SaaS.
• Strong understanding of Maximo modules applicable to Maintenance, Utilities, and Facilities Management.
• Experience performing functional GAP analysis in enterprise asset management (EAM) or similar implementations.
• Ability to interpret Maximo licensing structures and advise clients on options and optimization.
• Familiarity working alongside IBM Platinum Partners or within IBM‑led implementations is a plus.

• Background in the hospitality industry – hotel, resort, or integrated entertainment/facilities environment strongly preferred.
• Understanding of the operational characteristics and maintenance workflows unique to hospitality and resort facilities, which differ significantly from industrial or Oil & Gas environments.
• Experience engaging directly with operations leadership and frontline teams in a client‑facing consulting capacity.

• Strong stakeholder facilitation skills; proven ability to navigate and de‑escalate tension between IT and business teams.
• Demonstrated ability to build trust quickly with diverse groups of business counterparts, including senior and executive leadership.
• Excellent written and verbal communication skills; able to translate technical concepts for non‑technical audiences.
• Self‑directed, with the ability to manage ambiguity and deliver structured outcomes in a dynamic project environment.

• Must be available to begin the engagement within approximately two (2) weeks of client approval.

Equal Opportunity & Legal Compliance:
This opportunity is posted in compliance with applicable laws and regulations in both the United States and the United Arab Emirates.