JIRA Administrator and Configurator Job Ras Al Khaimah area,Ras Al Khaimah UAE/Dubai,IT/Tech

About Stellar

Stellar Information Technologies is a Dubai-based technology staffing and digital innovation company serving 80+ clients across the GCC. We’re building out our internal delivery infrastructure to support hybrid Agile/Waterfall project execution across our client engagements — and we need someone who can own JIRA end-to-end to make that happen.

About Stellar

Role Overview

We’re hiring a JIRA Administrator and Configurator to take full ownership of Stellar’s JIRA environment — from implementation and configuration through training and post go-live support. This isn’t a support-desk role. You’ll be the person who translates how our teams actually deliver work (a mix of Waterfall and Agile, often within the same project) into a JIRA setup that just works — for the developers in the sprint, the PMs tracking milestones, and leadership looking at the portfolio view.

You’ll need strong hands-on JIRA configuration expertise, an eye for how AI-enabled tools and Confluence fit into the workflow, and the ability to sit with business stakeholders and turn “here’s what we need” into a scalable, governed JIRA solution.

What You’ll Own

Executive & Portfolio Dashboards Build and maintain an executive-level dashboard that rolls up multiple projects into one leadership view, plus dedicated Project Manager dashboards for day-to-day tracking.
Critical Path Visualization Configure critical path tracking for our Kanban-Waterfall hybrid projects, using JIRA’s native capabilities, plugins, or custom reporting.
Hybrid Delivery Model Setup Design and maintain our hybrid model in JIRA:
Requirements & Design → Waterfall
Development → Agile (Sprint-based)
SIT & UAT → Waterfall
Workflow Schemes & Field Configuration Manage workflow schemes, issue types, screens, and field configurations across Scrum and hybrid projects, keeping everything consistent with governance standards.
Standard Project Templates Build and maintain a standard project template for consistent use across all Waterfall projects.
Reporting Build and maintain custom reports and dashboards covering project progress, sprint metrics, milestone status, testing progress, portfolio KPIs, and executive summaries.

What You Bring Experience & Education

Bachelor’s degree in Computer Science, MIS, Information Technology, Business Information Systems, or equivalent
Minimum 7 years of JIRA configuration and administration experience
At least 5 full-lifecycle JIRA implementations across Scrum, Kanban (company-managed), and Team-managed (portfolio) project types
Hands-on experience with JIRA workflows, schemes, and automation rules
Strong grasp of JIRA implementation methodologies and best practices
Government/public sector experience in service process design across Waterfall and Agile is a plus
Experience integrating JIRA with AI-powered tools is a plus

Technical Skills

Strong hands-on JIRA administration (Cloud and/or Data Center) — users, groups, roles, permissions
Expertise configuring workflows, workflow schemes, issue types, screens, screen schemes, and field configurations
Hands-on experience with JIRA Software (Scrum & Kanban), JIRA Service Management, and JIRA Work Management
Experience with Advanced Roadmaps for cross-project/program-level portfolio planning
Strong JQL skills for filters, dashboards, and custom reports
Experience building dashboards, gadgets, and reports (burndown, velocity, sprint, milestone, executive-level)
Experience configuring permission, notification, and security schemes in line with governance requirements
Working knowledge of JIRA Automation (rules, triggers, conditions, actions)
Experience integrating JIRA with Confluence, other Atlassian products, and third-party/AI-enabled tools (Slack/Teams, AI assistants and plugins)
Familiarity with the Atlassian Marketplace and evaluating/installing/configuring add-ons
Gr…