IT Support

The American University of Ras Al Khaimah (AURAK) is seeking a proactive, customer-focused, and technically skilled IT Support to join our Office of Information Technology. This role is ideal for an IT professional who enjoys solving technical challenges, supporting users, and contributing to a technology-driven academic environment.

As an IT Support Specialist, you will provide frontline technical support to students, faculty, and staff while ensuring the smooth operation of desktop systems, applications, classroom technology, and IT services across the university.

• Provide first-line technical support for hardware, software, operating systems, and IT services.
• Install, configure, and maintain computers, laptops, printers, scanners, and other peripherals.
• Support Microsoft 365 applications, user accounts, and Active Directory administration.
• Troubleshoot and resolve incidents related to Windows and macOS environments.
• Assist with classroom technology, audio-visual systems, and learning spaces.
• Track, document, and resolve service requests through the IT service management system.
• Perform preventive maintenance and regular health checks of IT equipment.
• Maintain accurate IT asset inventory records and lifecycle tracking.
• Support wired and wireless network connectivity and IP telephony services.
• Assist in deploying new technologies, applications, and IT solutions.
• Follow IT security best practices and support endpoint security measures.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Professional certifications such as Microsoft, CompTIA, Cisco, or IT Service Management certifications.
• Minimum 3 years of hands-on experience in IT Support, Help Desk, or Desktop Support.

• ITIL certification.
• Experience in higher education environments.
• Experience supporting classroom technology and audio-visual systems.

We are looking for candidates who demonstrate:

• Strong troubleshooting and problem-solving abilities
• Excellent customer service and communication skills
• Good knowledge of Windows, macOS, and Microsoft 365
• Working knowledge of Active Directory and user account administration
• Understanding of networking concepts and IT infrastructure
• Ability to manage multiple priorities in a fast-paced environment
• Teamwork, professionalism, and a commitment to service excellence

At AURAK, technology plays a vital role in enhancing teaching, learning, and operational excellence. You will have the opportunity to work in a vibrant university community, support innovative technologies, and make a meaningful impact on the experience of students and employees.

Become part of AURAK's mission to deliver excellence through innovation and technology.