Manager - QC and Training

About Us

ARRISE is a top-tier provider of player-beloved content in the iGaming realm. We're not just a company; we're a dynamic force in software development and services, crafting end-to-end digital solutions. With headquarters in Gibraltar and a global presence spanning Malta, Romania, India, Canada, and Bulgaria, we boast a vibrant team of over 5,000 skilled individuals. Together, we form a cross-functional powerhouse fueled by decades of experience across diverse industries and professions.

Our shared drive propels us to deliver excellence every day.

The Manager of QC and Training organizes, coordinates, supervises, and verifies the activities of QC specialists and trainers, ensuring top‑notch quality processes and effective training within our organization.

• Manage QC and Training departments and assign tasks based on complexity and required skill levels.
• Guide and direct QC and Training review processes.
• Improve operational efficiency through effective training plans and fostering a culture of continuous capability improvement.

• Ensure activities meet regulatory requirements and industry standards.
• Evaluate program quality, effectiveness, and training needs.
• Identify areas for improvement and forecast future program needs.

• Oversee objectives and activities of the QC Manager and Training Manager.
• Ensure team activities align with approved KPIs.
• Understand and adhere to operational processes.
• Minimize defects and incidents through targeted training and QC monitoring.

• Develop quality processes and training initiatives.
• Analyze data to monitor trends, evaluate service quality gaps, and improve training processes.
• Lead initiatives to develop and improve quality processes with the respective departments.
• Plan, measure, and analyze data, monitor trends, and evaluate the quality of processes and services.

• Provide feedback, conduct meetings, and manage departmental expenses within budget.
• Ensure the work performed by QC staff meets regulatory requirements, industry standards, and expectations set by Casino Management.

• Review and approve reports for management submission.
• Make informational presentations to departments and executive management regarding quality and training improvements.

• Handle complex or sensitive cases.
• Assist in developing annual QC and Training Review Plans.
• Proactively evaluate opportunities for improvement in the Quality and Training Processes and outputs.

• Exemplify desired culture and philosophies.
• Work effectively with management and HR.
• Participate in managerial responsibilities aligned with Pragmatic Play's policies and laws.
• Liaise with appropriate departments when improvements are needed.
• Update and disseminate all forms and documents to maintain compliance.

• Interview, hire, train, and manage the performance of QC and Training staff.

• Perform additional QC and Training tasks as needed or agreed with operational managers and board of directors.

• Bachelor’s degree in business administration, Quality Management, Educational Training, or related field;
  Master’s preferred.
• Excellent verbal and written communication skills in English.
• Relevant certifications in quality management, training, or leadership (e.g., ISO 9001, Certified Trainer).
• Extensive experience in quality monitoring and training, with significant time in leadership roles.
• Proven track record managing QC and training departments, preferably in iGaming or similar sectors.
• Strong knowledge of quality monitoring and management standards and training methodologies.
• Proficiency in data analysis tools and reporting software.
• Familiarity with industry-specific regulations and compliance standards.
• Exceptional leadership and people management skills.
• Ability to inspire and motivate teams toward quality and training excellence.
• Proven ability to manage cross‑functional teams and multi‑disciplinary projects.

• Strong strategic planning and organizational skills.
• Exceptional problem‑solving abilities and adeptness in managing complex quality and training issues.
• Capacity for innovative thinking and continuous improvement.
• Resilience in facing challenges and unforeseen events in QC and training.

As Manager of QC and Training, you'll be pivotal in shaping our culture of excellence and innovation. Lead the charge in enhancing our company's performance in Bogota and globally. Embark on this exciting journey with us!