Quality & Hygiene Officer

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

5. MAIN SCOPE OF THE JOB:

Under the direction of the Quality & Sustainability Asst.

Manager/ Manager, and within the limits of established Rixos Hotel policies, local regulations and statutory requirements, Quality & Hygiene Officer ensures the highest standards of hygiene, quality and sustainability across the Rixos Hotel.

This role is crucial for maintaining compliance with ISO 22000, ISO 14001, ISO 9001, ISO 10002, EN 15288, and GSTC Recognized Sustainability Management System standards.

Actual duties may vary based on daily operation and the unique requirements of the hotel.

6.

ESSENTIAL FUNCTIONS:

Hotel Operational Standards, Policy & Procedure Adherence

Excellent communication and interpersonal skills.

Attention to detail and proactive problem-solving approach

7.

EDUCATION AND EXPERIENCE:

Bachelor's degree in a relevant field (e.g., Food Science, Environmental Health, Quality Management).

Certification in relevant ISO standards (ISO 22000, ISO 14001, ISO 9001, ISO 10002.

Min 2 years experience in a similar role within the 5-star hotel.

8. MAIN

DUTIES AND RESPONSIBILITIES:

ISO & IMS Compliance:

Monitor and enforce compliance with ISO 22000 (Food Safety Management System), ISO 14001 (Environmental Management System), ISO 9001 (Total Quality Management System), ISO 10002 (Customer Satisfaction), EN 15288 (Swimming Safety) and GSTC recognized Sustainability and OHSMS (if required) standards.

Conduct regular audits to ensure adherence to documented processes and procedures.

Initiate and monitor corrective actions, identify root causes and implement solutions to prevent recurrence.

Hygiene & Food Safety Management:

Develop, implement, and manage food safety and hygiene protocols in accordance with ISO 22000 (Food Safety Management System) to ensure the highest standards of safety.

Conduct food safety and hygiene trainings for continuous improvement and maintain records of training sessions.

Monitor and conduct regular inspections of the receiving area, stores, kitchen, F&B units, SPA, rooms, laundry, Rixy Club and other relevant areas to ensure adherence to hygiene standards.

Perform routine inspections of the hotel’s food receiving, storing, and preparation processes to ensure strict adherence to food safety protocols.

Conduct vendor inspections on the property as needed.

Regularly providing updates and leading the HACCP meetings, ensuring effective communication and coordination in food safety management

QUALITY & HYGIENE

OFFICER JOB DESCRIPTION

Document No: RHGCC.QUA.JD.03 Publication Date: 01.01.2023 Revision Date: 01.04.2024 Revision No: 01 Page No: 2/3

Quality Assurance:

Monitor and analyze service performance scores, identify root causes, and collaborate with department heads on improvement suggestions.

Provide feedback to management through data analysis, root cause analysis, and action plan formulation.

Monitor and reduce the hotel's environmental footprint by overseeing waste management, energy efficiency, and water conservation programs.

Customer Satisfaction:

Collaborate with relevant departments to implement improvements.

Swimming Safety (EN 15288):

Ensure compliance with EN 15288 standards

Collaborate with relevant departments to maintain and enhance recreation services.

Sustainab…