Quality Manager

The Quality Manager owns product and process quality across the full production chain from rough stone intake to finished certified goods The role builds quality into every process step rather than relying on final inspection leads to the ISO 9001 Quality Management System and drives measurable reduction of defects rework scrap and customer complaints through Six Sigma and data-driven problem solving

Establish maintain and continuously improve the ISO 9001 Quality Management System including the quality manual policies procedures and work instructions Plan and lead internal audits management reviews and external certification and surveillance audits close all non-conformities in order Maintain document control records management and traceability of every stone from rough block to finished piece

Apply built-in quality principles so defects are prevented at source error-proofing poka-yoke standard work first-piece approval and stop-and-fix rules at each station Develop and own process control plans and PFMEA for all key processes rough stone sorting sawing slab cutting shaping carving drilling polishing waxing finishing and packing Identify critical-to-quality characteristics dimensions surface finish polish lustre symmetry crack-free structure and set control limits for each Define incoming in-process and final inspection procedures sampling plans AQL and acceptance criteria

Identify document and implement product quality standards and grading criteria covering colour translucency texture clarity inclusions fractures and workmanship Establish reference sample sets and master standards to keep visual grading consistent across inspectors and shifts Ensure measuring and testing equipment is calibrated and run Measurement System Analysis Gauge R R attribute agreement analysis for visual grading Statistical Process Control and Analytics Implement statistical process control SPC on critical processes using control charts capability studies Cp Cpk and trend analysis Use quality tools including scatter diagrams histograms heatmaps Pareto charts check sheets and control charts to find patterns in defects and yield loss Monitor yield from rough stone to finished goods and quantify losses from breakage cracks and rework

Lead structured root cause analysis using 8D 5 Whys Ishikawa fishbone diagrams and fault tree analysis Manage the corrective and preventive action CAPA system and verify the effectiveness of every action Handle customer complaints and returns lead investigations and communicate findings and corrective actions to customers

Lead Six Sigma projects to reduce variation scrap rework and cost of poor quality Coach and mentor teams build a pipeline of improvement projects aligned with business targets Promote Lean and Kaizen practices together with production engineering and maintenance

Lead develop and evaluate the quality team set objectives allocate resources and plan succession Build a quality culture across the plant through training on standards inspection methods and problem-solving tools Act as the main quality contact for senior management customers auditors and certification bodies

Prepare clear daily weekly and monthly quality reports and dashboards covering KPIs trends cost of poor quality and status of improvement actions Present quality performance and recommendations to senior management and support decisions with data

Minimum 15 years of experience in quality functions within manufacturing Minimum 5 years in a Quality…