Sales Associate

The Job

achieve personal sales targets and support all aspects of store operations while representing Rivoli s brand values and heritage

Consistently achieve exceed set individual sales and KPI targets

Create a personalized and professional shopping experience for every client

Deliver a complete sales journey by engaging customers with compelling brand storytelling and confident product demonstrations

Apply upselling and cross-selling techniques to maximize transaction value

Record and update client data in CRM systems with accuracy and attention to detail

Build and nurture long-term relationships with clients through regular personalized follow-up

Handle after-sales service requests in coordination with the Customer Care Centre team

Maintain up-to-date knowledge of all product lines, features and brand heritage

Attend and actively participate in product and brand training sessions

Share product insights and brand stories with clients to enhance their experience

Ensure compliance with store opening closing procedures and cash register operations

Support inventory management including stock replenishment, cycle counts and loss prevention

Maintain boutique presentation and visual merchandising standards as per brand guidelines

Ensure cleanliness hygiene and organization of the sales floor at all times

Adhere to all company policies SOPs and retail standards

Submit accurate daily sales and client activity reports

Collaborate with team members to achieve collective store targets

Share feedback best practices and client insights during team briefings

• Diploma or Bachelor’s degree is preferred.
• 1–2 years’ experience, preferably in luxury retail, hospitality, aviation or customer facing roles.
• Excellent communication and interpersonal skills.
• Passion for luxury products and client service.
• Immaculate grooming and professional appearance.
• Basic familiarity with MS Office (Excel & Word)