Access Control Officer

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

Wynn Al Marjan Island is looking for a skilled Access Control Officer to join our Surveillance team.

• Guided by our Values, Behaviors and Actions, support the team in delivering the perfect guest experience. We believe the key to perfection is YOU. Only people make people happy. This is our Culture. As such, an essential duty is contributing to a positive, helpful, and service-focused environment.
• Access Control Operations
• Manage daily access control desk operations, including approved access request processing, credential issuance, encoding, updates, deactivation, temporary passes, access group assignment, and accurate recordkeeping in accordance with approved access control procedures.
• Verify identity, approvals, authorization levels, Access level requirements, and supporting documentation before issuing or modifying access.
• Administer user profiles, access levels, schedules, readers, alarms, access events, and related system records within Genetec and approved security platforms.
• Monitor door status, alarms, access events, reader activity, card validity, access permissions, and system alerts; elevate faults, unusual activity, lost/found cards, or urgent access concerns promptly.
• Assist with initial system checks, door status verification, alarm checks, reader testing, access group validation, and functionality checks before escalation where required.
• Review access logs, exception reports, and system activity to support investigations, audits, management reporting, and access review requirements.
• Coordinate with Security, IT, P&C, Facilities, contractors, and system integrators to resolve access-related matters while protecting confidential security information.
• Maintain accurate, audit-ready records and complete clear shift handovers to ensure pending access matters are recorded, followed up, and communicated.
• Cross-Department Support
• Support Security divisions during operational requirements, investigations, emergencies, special events, training, and access control awareness activities.
• Provide clear guidance to users on access procedures, card usage, lost card reporting, and access request requirements.

• Required:
  
  High school diploma or equivalent.
• Preferred:
  Certificate or diploma in Security, Business Administration, Facilities Management, IT, or a related field; training in Genetec, access control, credential management, or security systems is advantageous.
• Required:
  
  1-3 years' experience in security operations, access control administration, facilities operations, customer service, or a similar operational environment.
• Preferred:
  Practical experience with Genetec, access control administration, credential encoding, visitor management, key management systems, ANPR System, CCTV, alarm monitoring, BMS, audits, reporting, and confidential security records.
• Strong working knowledge of access control operations, including cardholder profiles, credentials, access levels, access groups, schedules, temporary access, and access removal.
• Ability to apply the Access Control levels by matching approved access to the correct individual, department, role, area, door group, schedule, and authorization level.
• Working knowledge of Genetec, credential management, key management, visitor management, alarms, door events, access logs, and basic troubleshooting/escalation processes.
• Knowledge of credential encoding processes, including assignment, activation, replacement, validity testing, and alignment with approved access profiles.
• Able to review access requests carefully, identify missing approvals or incorrect access levels, and escalation exceptions before access is assigned.
• Knowledge of ANPR systems used to identify vehicles, validate approved vehicle access, support barrier/gate access control, and assist with vehicle movement records when required.
• Ability to generate and review system reports, including access logs, vehicle access records, alarm/event reports, user activity reports, and shift handover records, to support…