OCC Controller

Job Details

Position Title OCC Controller

Reports to Ground Handling Manager

Division Ground Handling Department Airport Operations

Oversee comprehensive operations control and coordination for ground handling and airport functions including accurate movement recording load control AMS resource allocation planning organizing stakeholder collaboration and procedural adherence.

Lead OCC Coordinators prioritize safety service quality and operational efficiency to meet airline needs.

Direct ramp team to achieve targets and surpass customer expectations.

Proficiently handle emergencies promptly activating stakeholders for swift response.

• Financial:
  To ensure that all aircraft movements and technical charge notes are recorded accurately for financial reconciliation and to collect cash from Ad-hoc flights in coordination with finance.
• Process:
  Oversee the overall functioning of the OCC providing leadership guidance and performance monitoring of the OCC Coordinator, regularly share performance feedback with the Ground Handling Manager GHM, review AMS software closely and coordinate for required updates/upgrades.
• Planning:
  Allocation of Aircraft stand Check-in Counter Boarding gate and arrival baggage belt, FIDS updation for all passenger processing zones, plan monitor control, coordinate and supervise the Load Controllers Ramp Staff Equipment Operators Cleaners and all other staff in OCC and all aircraft movements for our airline customers.
• Daily inspection sheets for Apron GSE and GSV, statistic and time sheet requirements, perform FMU function, special attention to VIP and CIP Movements.
• Overall operations monitoring coordination with all internal and external stakeholders, maintaining a suitable environment to declare achieve and maintain the sections Quality health Safety and Environmental Objectives.
• Participates in the inspection and investigation of accidents and helps introducing corrective preventive actions and conducting risk assessment.
• Ensures compliance with ground handling RAK airport customer airlines and the regulators procedures.
• Ensures a detailed Accident and Incident report is completed as required, ensures that all Airport Emergency Orders are adhered.
• Supports GHM in performance appraisals of ramp team as per the company policy to achieve the highest level of staff productivity and performance.
• Performs aircraft document check and processes landing permissions for scheduled and ad-hoc movements on behalf of the RAK DCA.
• Ensures that the airlines are informed as soon as possible and forwards all messages to the relevant departments.
• Actions any advisory messages regarding aircraft parking allocations gate changes counter allocation baggage belt changes and any special requirements.
• Provides the necessary briefing to the staff in the Operations Control Centre on a shift basis using the resources available.
• Provides reports as required by the RAK Airport Ground handling Airlines and Department of Civil Aviation DCA.
• Ensures the technical infrastructure adequately always supports the operation and to ensure service delivery during times of unforeseen technical issues.
• Sets priorities of work allocation during peak work periods and times of disrupted schedules and commercial constraints to protect those carriers operating to plan, provide even distribution of resources and enhance the reputation of the company.
• Communicates service requirements related to other departments ensuring that flight passenger handling is provided as requested.
• Provides accurate comprehensive reporting to management as required, provides a Daily flight schedule to all departments ensuring that the Operations Control Centre has a manual back-up for times of power failure.
• Continuously monitors aircraft and ensures that RAK Airport has full stand utilization for our customer airlines in consultation with ATC staff, processes stands requests on behalf of our customer airlines and prioritise VIP movements.
• Ensures that the Operations Control Centre is fully always staffed, all office equipment is functioning fit for task and primary systems are connected to an uninterruptable power supply.
• Ensures company uniform and grooming standard are being always adhered to, assesses procedures of RAK Airport continually for possible improvement, carries out other duties as appropriate in support of the business activities of RAK Airport, supports GHM in any other operational task assigned by him, provides cover of other functions as and when required during any disruption in the operation.

Internal: COO GHM Asst GHM ADO Ramp Supervisor HR Finance Maintenance Safety Procurement Commercial RFFS Duty Free Cargo IT.

External:
Police Immigration Custom Alpha Airlines Security ADNOC ATC MET and DCA.

Excellent written and verbal communication skills in English Arabic is an added advantage.

Graduation Diploma or equivalent.

Excellent knowledge of principles and practices governing the…