IT Support Technician; End User Support

IT Support Technician (End User Support)

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Vogelsang USA, LTD is a leading manufacturer of high-performance rotary lobe pumps, in-line grinders, and mixing solutions engineered for demanding applications in the industrial and commercial wastewater sectors. Our equipment plays a critical role in optimizing production processes, improving efficiency, and ensuring reliable wastewater handling for a wide range of industries.

The Onsite IT Support Technician is the first point of contact for day-to-day IT issues at our North Canton, OH location. This role provides hands‑on support for end‑user devices, plant‑floor technology, and basic network connectivity, ensuring employees can work efficiently and downtime is minimized.

• Provide onsite support for end-user devices (desktops/laptops, peripherals, mobile devices).
• Support Microsoft environment:
  Windows 11, Outlook, Teams, and standard Office apps.
• Perform Windows 11 imaging / re‑imaging, device provisioning, and basic workstation lifecycle tasks.
• Configure and support iPhones and MDM workflows (e.g., Intune).
• Use remote support tools (e.g., Team Viewer) as needed.
• Support Active Directory tasks (password resets, user/group access requests as authorized).
• Troubleshoot basic network issues (TCP/IP, Wi‑Fi, VPN connectivity, printer/network access).
• Support local and network printers, including thermal printers used in operations.
• Support handheld scanners and related plant‑floor devices.
• Support video conferencing equipment and conference room setup/troubleshooting.
• Manage and maintain IT asset inventory (tracking, tagging, assignments, returns).
• Log, track, and resolve issues through the ticketing system (Service Now or equivalent).
• Work effectively in a plant environment, following safety and site requirements.

• Experience providing hands‑on end‑user / desktop support in an onsite environment.
• Working knowledge of:
• Windows 10/11 (strong preference for Windows 11)
• Microsoft 365 apps (Outlook/Teams)
• Printer troubleshooting (local + network)
• Basic networking (TCP/IP, Wi‑Fi, VPN)
• Ticketing systems (Service Now exposure preferred)
• Strong customer service mindset and professional communication skills.
• Ability to multitask, prioritize, and follow through reliably.
• Intune (Endpoint Manager) experience (device enrollment, policy awareness).
• Active Directory experience (basic account/admin tasks within policy).
• Prior IT support experience in a manufacturing/plant environment.
• OEM certifications (Dell/HP/Lenovo/Lexmark/IBM) are a plus.

• Technical college diploma or equivalent experience in IT-related field.
• CompTIA A+ (preferred) or willingness to obtain.

• Competitive compensation and benefits.
• A collaborative, team‑oriented environment.
• Opportunities for professional growth within a fast‑expanding organization.
• The chance to contribute to a company known for engineering excellence and exceptional customer service.
• Onsite role at Ravenna, OH.
• Steel‑toed shoes required.
• Must be comfortable working around plant operations and plant‑level employees.

Entry level

Full‑time

Information Technology

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