Field Service Technician

Overview

Hall's Culligan of Ravenna is searching for our next Field Service Technician. This position is ideal for someone who has mechanical aptitude and is looking to train for a lifelong career. Hall's Culligan Field Service Technicians are essential to the continued growth and success of our dealerships. Service/Installation Technicians travel locally to residential and commercial customers to repair, upgrade, install and troubleshoot our entire line of water treatment equipment.

Our opportunity:
As the premium provider of drinking water and water treatment services for the greater part of a century, Hall’s Culligan continues to innovate and expand our business nationwide by offering tailored solutions to meet the specific needs of each customer backed by our superior Culligan service.

As a Service Technician, you’ll play a critical role in ensuring the proper installation and service of our products and systems for customers. This role requires technical expertise, attention to detail, and a commitment to delivering high-quality Culligan service. The ideal candidate will have strong mechanical aptitude, the ability to troubleshoot and diagnose our systems following training, and will be comfortable consulting with customers to effectively understand their needs.

• Install and service products and systems at both commercial and residential customer locations.
• Test and troubleshoot equipment to ensure proper functionality.
• Follow standard operating procedures (SOPs) and safety protocols.

• Interact with customers in a professional and courteous manner.
• Communicate effectively to explain installation processes and answer questions.

• Provide technical support to customers during and after installations.
• Diagnose and resolve technical issues in a timely manner.

• Train customers on the proper use and maintenance of installed products and systems.
• Provide basic technical guidance to customers.
• Aid and/or provide training to coworkers and other departments.

• Maintain accurate records of installations and troubleshooting steps, including pictures.

• Operate service vehicles safely; adhere to safe driver policies and complete required vehicle inspections and maintenance.
• Load, unload, and secure service vehicles as required.

Culligan Service Technicians spend much of their time traveling to their customers’ location and completing on-site installation. This means you should feel comfortable working in various environments including indoor and outdoor spaces, a variety of in-home conditions, as well as situations involving pets. While you’ll be traveling during working hours, you’ll be back at the dealership by the end of your day.

You may be required to work in tight spaces such as crawl spaces. This role is physically demanding and requires the Technician to stand, kneel, bend, crawl, and lift heavy equipment up to 100 lbs regularly.

The personal attributes that will set you apart in our hiring process include integrity and accountability. Technicians must be honest, trustworthy, and willing to take complete ownership over their role. We expect you to be punctual and reliable as our customers rely on timely, consistent service and installation. Effective communication and attention to detail will be key in this role given the need to manage customer information and paperwork for correctness, as well as efficiently communicate with customers, managers, and team members.

The Service Technician should be comfortable quickly adapting to changing circumstances, adjusting to different tasks and working conditions, as well as committing to ongoing learning to stay updated on industry trends, new technologies, and best practices.

Technically speaking, the ideal candidate will be highly customer oriented, comfortable managing their time and solving problems, and committed to following SOPs. Proficiency in using hand tools and basic power tools is of utmost importance for this position.

• Must maintain a valid Driver’s License.
• 1-2 years of service installation and/or…