Social Service Worker

Social Service Worker 2 – Human Resource Department, Portage County, Ohio

Under the direct supervision of a PCSA Supervisor, this role assists PCSA staff by providing at‑home and in‑office services to assigned families, ensuring compliance with reunification plans, and supporting educational and parent training services.

Assist PCSA staff by providing at‑home and in‑office services to assigned families to ensure compliance with reunification plans. Incumbent is also responsible for providing educational and parent training services and maintaining regular contact with PCSA staff regarding visitation and at‑home services.

• Support PCSA case staff throughout the division by providing at‑home and in‑office services to assigned children, adults, and families to include scheduling appointments, completing referrals to services, administering drug screens, and obtaining medical/educational information.
• Schedule visits in compliance with court order or as directed, monitor parent and child interaction to ensure visits proceed smoothly, ensure proper precautions are taken during visitations, and report observations and activities of the families to the assigned caseworker and supervisor.
• Provide education and parent training to aid in improving parenting skills in a supervised setting or the home environment to observe familial interactions.
• Assist with completing Family Search and Engagement searches.
• Facilitate and conduct Family Team Meetings and Semi‑Annual Review (SAR) per OAC requirement and timelines, guide meeting participants through discussions of concerns, brainstorming identification of strengths, and prepare accurate, timely written documentation summarizing each staffing and providing a documented action plan.
• Collect and monitor data on individual cases; assist in developing and collecting aggregate data for evaluation and planning purposes.
• Assist adoptive families to access resources specific to their needs, including educational, behavioral health, support groups and other resources such as completing PASSS applications and Adoption Connection Assistance to 21 Applications, if eligible.
• Assist with Independent Living program activities, including helping with group activities, completing service vouchers, entering case services, obtaining , opening savings accounts, participating in Self‑Sufficiency meetings, completing vendor sheets and other assigned tasks.
• Transport family members as needed or assigned.
• Assist with the coordination of meetings.
• Type routine correspondence/forms, process, copy and file documents, answer general inquiries on the phone and/or in person, enter assigned documentation into the SACWIS system, review and scan documents into Traverse, and maintain files to include case notes, documentation & verifications as required.
• Testify in court as subpoenaed or assigned.
• Keep current in areas of responsibility by attending skill‑development conferences, seminars, or State‑sponsored programs related to Federal, State laws, rules, and regulations.
• Demonstrate regular and predictable attendance.
• Operate a motor vehicle as needed to perform the essential functions.

• May assist in training new employees.
• Perform other related Essential and Non‑Essential functions as needed.

• Microsoft Windows, Microsoft Office, Internet Explorer, Google Chrome
• CRIS‑E, OIES, SACWIS, ODAPS, OWCMS, SETS, CFIS, MUNIS, MITS, BUY‑IN, eGateway, eQuil, CCIDS, OCLQS, CLEARS, Courtview, Time Force, Traverse, Agency’s Digital Imaging systems
• Other systems as required by program area responsibility

Ability to operate computers for data input and retrieval; proficiency in Microsoft Windows, Microsoft Office, and web browsers.

• Adherence to Agency Policies – Follow agency rules and policies.
• Attendance & Punctuality – Consistently at work and on time.
• Attitude & Demeanor – Positive, supportive, patient, and self‑regulated.
• Communication Skills – Clear, informative, and multi‑modal communication.
• Customer Service – Handle difficult or emotional situations and solicit feedback.
• Ethics – Respectful, confidential, and integrity‑based.
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