Receptionist - Franchise

Receptionist - Franchise Location at H&R Block
. This role focuses on delivering excellent client service, greeting clients, and connecting them with the right tax professional. This position includes responsibilities associated with a Client Service Professional/Receptionist who will focus on how to wow clients now and in the future.

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients as they would like to be scheduled
• Help ensure all clients  needs are met during service in person, over the phone, or virtually
• Maintain office cleanliness and organize resources with team members
• Other duties as assigned

• Experience working in a fast-paced environment
• Previous experience in a customer service environment
• Ability to multi-task
• Strong organizational and time-management skills
• Computer proficient with the ability to use Microsoft Office

• High school diploma or equivalent
• Ability to work flexible schedule and/or in multiple locations
• Sales/marketing experience

• Not Applicable

• Full-time

• Administrative

• Retail