Junior Web Support Specialist

This role requires full-time on-site attendance in Rayleigh, Essex. Please only apply if you can meet this requirement.

We are a fast-growing web and marketing company focused on delivering strong results for our clients. We are seeking a Junior Web Support Specialist to support in our Dev Ops/IT Department. The role involves a mixture of website development, digital marketing, and technical in-house operations, while working closely with internal teams and clients.

Monday to Friday, Day Shift, No Weekends

Networking and administration for hardware and software

Basic Adobe or editing skills on front-end software and content management systems

Skills in productivity suites, such as Microsoft

Interest in website development, digital marketing and digital operations

Setup, troubleshoot and configure website and email

Setup, troubleshoot and configure VoIP (Voice Over IP)

Perform migrations and domain transfers for websites

Manage DNS (Domain Name Server) and hosting tasks

Maintain multiple client websites by quality control

Assist in-house teams with technical problem solving, diagnosis

Assist in-house teams with hardware setups or issues

Assist clients with website access and updates

Communicate via phone, email, and attend virtual or in-person meetings

Work with Project Managers and clients for multiple projects simultaneously

Proofread and assist with content creation

Begin to manage workload independently, overlooked by your Line Manager

Support project delivery and timescales by beginning to learn Project Management aspects of the role

Meet deadlines and KPIs within the department

• Zoho One Operating System, or similar operating systems/business suites
• Word Press, Woo Commerce
• Shopify
• Plesk

Report on KPIs and use Analytical Tools to do so

Keep up with industry trends

• Training provided
• Modern and enjoyable office environment
• 20 days holiday, plus all bank holidays paid
• Team-building activities (Summer BBQs, Christmas Events, and more)