Member Team Lead

(USA) Member Team Lead - Sam's Club

Base pay range: $20.00/hr - $28.00/hr

Assists management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing guidance on member service approaches to resolve complaints and issues according to company guidelines. Supports the Open Door Policy, participates in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates. Communicates and supports membership by providing information on membership types, programs, and benefits;

processes memberships, upgrades, and credit accounts; encourages renewals; participates in sales and marketing events; maintains marketing recaps and documentation; meets membership goals; and promotes Sam's Club products and services. Provides and ensures member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, guiding technology use, handling transactions with registers or self‑checkout, and ensuring pick‑up orders are filled.

Oversees the area by handling claims and returns, zoning, organizing merchandise, identifying shrink and damage, managing carts and flatbeds, assisting with item transport, and maintaining parking lot cleanliness. Completes accounting records and related documentation; follows office procedures; creates financial analysis reports; prepares deposits and cash fund transfers; investigates overages and shortages; and maintains confidentiality. Develops, communicates, and implements processes and practices to meet business needs, collaborating across departments, analyzing information, monitoring progress, and addressing improvement opportunities.

Demonstrates, promotes, and supports compliance with company policies, procedures, ethics, integrity, and the Open Door Policy, and assists management with ethical and compliance issues. Leads and participates in teams by sharing resources, determining customer needs and priorities, coordinating assignments, providing feedback, and modeling adaptability. Respects individuals by embracing diversity, fostering belonging, creating opportunities, attracting talent, building trust, motivating, and mentoring.

Acts with integrity by upholding high standards, modeling Walmart values, holding accountable, supporting Walmart's regenerative goals, and acting humbly, honestly, and transparently. Serves customers and members by delivering results, making informed decisions, balancing priorities, and considering impacts. Strives for excellence by learning, taking calculated risks, demonstrating resilience, and driving continuous improvement through technology and skill development.

• Health benefits include medical, vision, and dental coverage
• Financial benefits include 401(k), stock purchase, and company‑paid life insurance
• Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment and meets or exceeds paid sick leave laws where applicable. For information about PTO, see
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a company‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor’s degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.

The hourly wage range for this position is $20.00 to $28.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work…