Senior Sales Support Specialist

Join to apply for the Senior Sales Support Specialist role at Johnson & Johnson Med Tech
.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured. Through Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity.

Johnson & Johnson is seeking a Senior Sales Support Specialist, Orthopaedics
, to join our US Orthopaedics Sales Organization team located in Raynham, MA, West Chester, PA or Warsaw, IN.

The Sales Support Open Orders team has responsibility for assisting with critical execution of our billing and revenue processes. In particular, the development and deployment of strategies to support sales growth objectives by ensuring accurate and compliant billing. The team is an important enabler for achieving business objectives by helping accelerate speed to revenue for sales geographies in our Spine, CMF, and Trauma businesses.

The role involves a combination of business partnering with the sales organization, and detailed reconciliation of invoices and sales data.

• Collaborate with a defined geography of sales leaders and sales consultants to identify and action opportunities to accelerate revenue collection post‑surgery.
• Build strong and inclusive relationships with business partners based on integrity and trust.
• Analyze and reconcile order acknowledgement, purchase order, and invoice data to solve billing problems and close open purchase orders.
• Achieve open order reduction goals for specified geography by analyzing customer trends and working with the sales organization to resolve mismatches and discrepancies.
• Proactively identify new insights to support business decisions and sales operations needs, including system enhancements, process improvements and other activities.
• Participate in ad‑hoc projects as required.

• BA/BS with at least 4 years of business experience in logistics, finance, marketing, commercial operations, or a related field.
• Successful experience with leading and coordinating projects across multiple teams and partners.
• Strong history applying sophisticated Excel and Microsoft Office applications.
• Excellent written and verbal communication skills with proficiency in interacting across all organizational levels required.
• Creative problem‑solving skills.
• Ability to work independently and collaborate with various levels of management and external customers.
• Experience in data management, analysis and visualization, with a proven track record to connect analysis to insights that inspire action.
• Strong digital literacy used in business reporting.
• Ability to effectively develop and present oral presentations.
• May require up to 10% domestic travel.

• SAP experience.
• Experience with inventory and sales analysis.
• Experience with process improvement.

• Vacation – 120 hours per calendar year.
• Sick time – 40 hours per calendar year; for employees who reside in Colorado – 48 hours per calendar year; for employees who reside in Washington – 56 hours per calendar year.
• Holiday pay, including floating holidays – 13 days per calendar year.
• Work, personal, and family time – up to 40 hours per calendar year.
• Parental leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Bereavement leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.
• Caregiver leave – 80 hours in a 52‑week rolling period.
• Volunteer leave – 32 hours per calendar year.
• Military spouse time‑off – 80 hours per calendar year.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-) or contact AskGS to be directed to your accommodation resource.