Guest Experience Coordinator

Guest Experience Coordinator at DHC & Co.

Job Description
DHC & Co. is a high-end, fast-paced salon focused on exceptional service and elevated guest experiences. We are seeking a Guest Experience Coordinator to be the first and last impression of our brand.

This role is ideal for someone who loves people, thrives in a polished environment, and understands that great service drives great business.

• Greet and check in guests with professionalism and warmth
• Create a welcoming, luxury experience for every guest
• Manage phone, online, and in-person bookings
• Guide guests to the correct services and service timing
• Maintain smooth salon flow and support stylists throughout the day
• Promote add-on services, memberships, and retail products
• Process payments, gift cards, and memberships accurately
• Handle guest concerns calmly and professionally
• Maintain a clean, organized, and professional front desk area
• Open and close the salon as scheduled

• Customer service or hospitality experience preferred
• Salon, spa, or luxury retail experience a plus
• Strong communication and multitasking skills
• Organized, reliable, and detail-oriented
• Professional appearance and positive attitude
• Comfortable in a fast-paced environment
• Evening and weekend availability required

• Competitive hourly pay
• Performance bonuses and retail commissions
• Employee discounts on services and products
• Growth opportunities within DHC & Co.
• Supportive, structured, and positive team culture

Pay: From $17.00 per hour

Work Location: In person

Benefits: Employee discount

We believe exceptional guest experiences are the foundation of a successful salon. Our team is professional, motivated, and growth-focused—and we take pride in creating an environment where both guests and team members feel valued.

Submit your resume through Indeed or apply in person at DHC & Co.