Certified Pharmacy Technician: Signature Healthcare

Position Summary

We’re looking for a certified pharmacy technician who’s ready to bring their skills and experience into the specialty pharmacy space. As our Pharmacy Liaison, you’ll serve as the bridge between patients and pharmacists, bringing a hands‑on approach to ensure exceptional care. Your pharmacy background enables you to support patients with complex therapies while enabling our clinical teams to deliver outstanding results, combining customer‑service excellence with a deep understanding of pharmacy operations.

• Develop patient relationships and expand the patient account base through enrollment and retention of specialty pharmacy services.
• Achieve enrollment goals by following up on leads, generating new business, and driving sales across specialty service lines.
• Assist patients with medication adherence, processing refills, and providing outreach to eliminate medication gaps.
• Build and maintain relationships with providers, care teams, and ancillary staff to support sales and enrollment functions.
• Maintain interdepartmental relationships, ensuring smooth transitions of patient care from clinical settings to the pharmacy.
• Develop strategic partnerships with healthcare professionals to support patient care transitions.
• Navigate the Electronic Medical Record (EMR) to respond to queries, provide documentation, and manage prior authorization requests.
• Communicate effectively with doctors, nurses, pharmacists, and practice managers via phone, in‑person, and EMR transmissions.
• Resolve patient care issues, escalating to managers or clinicians when needed and providing practical solutions to challenges.
• Work independently to manage workload and meet established goals in a fast‑paced environment.
• Support and train new hires, ensuring they understand day‑to‑day operations and expectations.

High school diploma or G.E.D. required; higher level education preferred.

Active and unrestricted Pharmacy Technician license with the Board of Pharmacy in Massachusetts;
Active and unrestricted National Certification verified by PTCB or ExCPT.

Minimum of 2 years of direct pharmacy experience.

• Excellent verbal and written English communication skills, including professional phone communication.
• Strong interpersonal skills for personalized customer service and patient advocacy.
• Organized, detail‑oriented, capable of multi‑tasking, and goal‑oriented.
• Empathetic, culturally sensitive, with an understanding of diverse populations.
• Discretion and confidentiality in handling sensitive data.
• Proficient in Microsoft Office (Excel, Word, Outlook), with ability to learn other relevant applications.
• Ability to explain and promote the client’s objectives through direct coordination.
• Flexibility to adapt to changing departmental needs.

• Knowledge of transplant, hepatitis C, HIV, oncology, and other specialty medication therapies.
• Multilingual or bilingual skills that match the patient population served.
• Knowledge of prior authorization processes to third‑party payors.
• Familiarity with 340B drug programs and ACO hospital models.
• Experience with EPIC, Salesforce, Liberty, or other pharmacy/EMR systems.

Employee may be required to work on company‑recognized holidays; eligibility for holiday pay may apply.

The current annual compensation range is $61,600 – $73,700, with the actual rate dependent on geography, skills, experience, and other factors.