Technical Support And Training Specialist

Technical Support And Training Specialist

SRGI is seeking a qualified candidate for a Technical Support And Training Specialist position at our headquarters in Raynham, MA.

• · Providepost‑sales HVAC/hydronic technical supportto customers, dealers, SRGI personnel, and contractors via phone and email.
• · Conducttechnical training sessionsfor dealers and distributors.
• · Perform dutiesindependently, demonstrating strong time management and organizational skills.
• · Stay current withemerging HVAC/hydronic technologies, equipment, and accessories by attending manufacturer-provided training.
• · Occasionally conducton‑site job visitsas needed to support troubleshooting and ensure proper system operation.
• · Utilize CRM software to log all tech support calls and job site visits.
• · Maintenance of SRGI training facility equipment.
• · Manage class attendance records in accordance with SRGI and manufacturer requirements.
• · Creation, editing, and delivery of technical presentations.
• · Respond to customer inquiriespromptly and professionallyto maintain high levels of satisfaction.
• · Identify opportunities todrive supplemental sales through technical support interactions.
• · Proactively create supporting documents for common technical support items, best practices, and any other procedures.
• · Perform other related duties as assigned by management.

• · Minimum 5+ years of experience in the HVAC, heating or mechanical industry.
• · Ability to work out of SRGI’s Raynham, MA offices.
• · Extensive experience with either residential/commercial HVAC or hydronic heating systemsis required.
• · Comprehensive understanding ofHVAC and or hydronic heating systems, including installation, diagnostics, service, and best practices.
• · Strong communication skills with the ability to explain technical concepts to a variety of audiences.
• · Capable in using CRM systems, email, and Microsoft Office Suite.
• · Ability to travel locally or regionally for job site visits and training sessions.

• · Experience delivering technical training or presentations
• · HVAC certifications (e.g., NATE, EPA 608)
• · Experience with HVAC Heat Pump and Mini Split systems
• · Plumbing or gas license (journeyman or master)

• 401(k)
• 401(k) matching
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Raynham, MA

Full-time