Senior Manager, Commercial Operations Enabling Technology

Senior Manager, Commercial Operations Enabling Technology

Join to apply for the Senior Manager, Commercial Operations Enabling Technology role at Johnson & Johnson Med Tech

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and Med Tech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.

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Sales Enablement

Sales Operations & Administration

People Leader

Raynham, Massachusetts, United States of America;
West Chester, Pennsylvania, United States of America

As the Senior Manager, Commercial Operations at Johnson & Johnson, you will have the unique opportunity to make a significant impact on our organization. You will be responsible for successfully implementing our customer billing automation solutions strategy, guaranteeing that we deliver outstanding service to our customers at the appropriate cost to serve. This role is exciting because you will have the chance to achieve exceptional results, all while working for a company that is dedicated to making a positive impact in people's lives.

• Lead the strategic design of customer-centric solutions for the bill-only process within Medical Devices healthcare supply chain, which are expected to significantly reduce cost and burden on the sales force, identifying appropriate level of partnership and service channels with external partners
• Lead program management, project design, governance, and delivery off in-flight and new initiatives, ensuring appropriate project planning and actions plans are in place and delivered on-time and on-budget.
• Partner internally and externally to consider legal, HCC, compliance, and other considerations related to the bill-only process to maximize value while ensuring compliance
• Directly lead and indirectly influence a small team of specialists and provide effective coaching, feedback, support, and talent development
• Monitor and analyze customer feedback and data to identify areas for improvement and implement changes as necessary.

• Bachelor's degree in a relevant field
• Minimum 8 years of professional work experience
• Ability to independently lead the design of creative solutions for complex business problems that consider multi-stakeholder feedback
• Health care (i.e. provider-side) supply chain experience is preferred
• Demonstrated experience leading projects organizational change initiatives
• Strong leadership skills with the ability to motivate and inspire a team to achieve superior results.
• Exceptional communication and interpersonal skills.
• Excellent problem-solving and decision-making abilities.
• Ability to thrive in a fast-paced, dynamic environment.

• Experience in the healthcare industry either with medical facilities or manufacturers/vendors
• Experience interacting with customers and external partners.
• Ability to use high emotional intelligence to build support with team members.
• Travel requirement:
  Up to 15% nationally

Commercial Awareness, Cross-Functional Collaboration, Customer Intelligence, Customer Relationship Management (CRM), Developing Others, Inclusive Leadership, Leadership, Lead Generation, Operations Management, Performance Measurement, Process Improvements, Risk Assessments, Sales Enablement, Sales Support, Sales Training, Team Management

Anticipated base pay range: $ - $

Vacation –120 hours per calendar year
Sickness time – 40 hours per calendar year (48 hours for Colorado, 56 hours for Washington)
Holiday pay – 13 days per calendar year
Work, Personal and Family Time – up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member, 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52‑week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time‑Off – 80 hours per calendar year

For additional general information on Company benefits, please go to: