Multi-Unit Team Leader

Multi-Unit Team Leader

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We value a high‑performing, connected culture where everyone feels like they belong.

Joining us as a Multi‑Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. Using your people‑management experience and passion for helping people, you’ll lead the client‑centric teams to accelerate seasonal tax business. You’ll be the front‑line manager responsible for the development of associates, delivering an outstanding client experience, and achieving all office‑related growth objectives for three tax offices.

Prior tax preparation experience is not required. The role starts with a flexible part‑time schedule in the fall to prepare for the busy tax season and transitions to full‑time from January to April, including evening and weekend hours as needed. This role is not remote and will require in‑person work.

• Multi‑unit people‑management experience in retail, restaurant, banking, or another related industry

• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders
• Partner with the District General Manager (DGM) to create and implement office‑level growth plans and client growth targets, including developing local partnerships and managing office community involvement
• Assist the DGM in recruiting and interviewing candidates for tax office associate positions
• Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules across all offices, ensure accurate timekeeping, and manage labor for associates in all offices
• Travel between offices as required
• Prepare tax returns as needed upon successful completion of the Income Tax Course or Tax Knowledge Assessment

• People‑management experience with a demonstrated ability to grow and develop associates
• Demonstrated aptitude for growth‑plan execution and the ability to lead toward a growth culture
• Strong decision‑making and judgment skills with the ability to function well in a fast‑paced environment with minimal supervision
• Strong interpersonal and communication skills, and a customer‑centric mindset that seeks to understand and exceed client needs
• Computer proficiency with the ability to use MS Office
• Bachelor’s degree in a related field, or high school diploma with an equivalent combination of experience
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns)

At H&R Block, we invest in our people by committing to their total well‑being. Our benefit offerings help associates plan for their unique health, well‑being, and financial wellness needs.

• Employee Assistance Program with Health Advocate
• Well‑being program, Better You, to help you build healthy habits
• Neurodiversity and caregiver support available to you and your family
• Various discounts on everyday items and services
• Benefits with additional eligibility requirements:
  Medical Coverage, 401(k) Retirement Savings Plan, and Employee Stock Purchase Plan
• Check out all available benefits at

At H&R Block we remain committed to building a connected culture—one in which trust, care, and connections guide how we work together. You will be immersed in an exceptional work environment recognized worldwide for its supportive culture.

H&R Block is an equal‑opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.